Mixergy warranty statement
Please Note: To validate your warranty you must rst register your tank. You
can do this either using the Mixergy App (downloadable from the App Store or
Google Play), or by going online at www.mixergy.io.
Once registered and connected online, the Mixergy hot water tank comes with
a 25 year warranty against faulty materials or manufacture subject to the
following terms:
1. It has been correctly installed as per the accompanying manual and all the
relevant standards, regulations and codes of practice in force at the time,
and the commissioning checklist within the manual has been completed.
2. The tank has been commissioned correctly and is connected to the
Mixergy platform (via App) – this facilitates remote condition monitoring.
Failure to connect the tank to the App will limit warranty period to 2 years.
3. Labour costs to cover any software or hardware faults is included within
the scope of this warranty whereby an approved Mixergy installation
partner has been used. This period last for 12months, before labour costs
become chargeable. A list of current approved installers found on our
website.
4. It has not been modied in any way, other than by the manufacturer.
5. It has not been misused, tampered with or subjected to neglect.
6. It has only been used for the storage of potable water.
7. It has not been subjected to frost damage.
8. The unit has been serviced annually.
9. A benchmark service record has been lled in after each annual service by
the installer or the unit has been connected to the online analytics platform
through the app and monitored each year.
10. The guarantee period starts from the date of purchase and no registration
is required.
11. The extended guarantee is not transferable, and rests with the original
householder.
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