Monitor Audio airstream WS100 - TroubleShooting

6
TroubleShooting
ISSUE SYMPTOM POSSIBLE SOLUTION
There is no sound
coming from the WS100
speakers when using the
USB Dongle.
What colour is the
LED on the front?
If it is red, the speakers need turning on by pressing one of the volume
buttons or pressing the p on the remote.
If it was previously white and is now red, then the speakers may have gone
into stand by mode because no audio has been played for 30 minutes.
Restart the audio and turn the speakers back on.
If it is green, then the auxiliary input is selected. Press both volume
buttons simultaneously or the g button on the remote to toggle inputs
between the Aux and USB. The LED will go white when connected to the
USB input.
If the LED is white, then is the music playing on the PC? Try a dierent
source/ track.
If it ashing, see the help topics below.
Is the LED on the
front ashing white?
If it is, then it is hunting for the USB dongle. If you have already stored the
dongle in the green list (LED on the back should be green) then press the
button once to toggle other possible green listed dongles.
If the above step didn’t work or the LED on the back is orange, press the
button on the back twice to hunt for transmitters. If this works, press and
hold the button for 3 seconds to store the dongle
Is the WS100 the
default device for
music playback?
For windows PC’s, go to Start > Control Panel > Sounds (Windows 7) or
Sounds and Audio Devices (Windows XP & Vista), and check that the “SKAA
Transmitter” is the device that is selected to playback the audio.
For Mac’s, go to System Preferences > Sound and check that the “SKAA
Transmitter” is the device that is selected to playback the audio.
Has the media player
paused playback
If the speakers have been turned o or entered power save mode, the
media player may have automatically paused play back.
There is no sound
coming from the WS100
when wanting to use the
auxiliary input
What colour is the
LED on the front?
If it is white, then the USB input is selected. Press both volume buttons
simultaneously or the g button on the remote to toggle inputs between
the USB and Aux. The LED will go green when connected to the Aux input.
If it is green, is there music playing on the auxiliary device? The volume
level of the auxiliary device needs to be set high in order to get sound at an
adequate level from the speakers.
The White LED on the
front ashes constantly.
Is the USB dongle in
the PC?
If it isn’t, it needs to be plugged into a working USB socket on the computer.
If it is, try a dierent USB socket. Also check that it is the default audio device.
Is music playing?
The dongle has a power save function. If no music is transmitted for
longer than 2.5 minutes, then it goes into stand by. The LED on the back of
the speakers will be either faint green (if the transmitter is on the green
list) or faint orange (if the transmitter hasn’t been added to the green list yet).
What intensity is the
LED on the back
If it is faint orange or green, then it hasn’t made connection with the USB dongle.
Check the dongle is connected to the computer or try a dierent USB
socket. Try removing the power from the rear of the right speaker, leaving
them for a short period and then reconnect.
The WS100 is non
responsive.
It does not respond
to remote or volume
buttons.
Remove the power from the back of the right hand speaker, leave for 30
seconds and then reconnect.