6. Trouble Shooting
6.1 Photos Do Not Capture Subject of Interest
(1) Check the “Sensor Level” (PIR sensitivity) parameter setting. For warm environmental
conditions, set the sensor level to “High” and for cold weather use, set the sensor for “Low”.
(2) Try to set your camera up in an area where heat sources are not in the camera’s field of view.
Rising or setting sun can sometimes trigger the sensor.
(3) In some cases, setting the camera near water can cause false activations. Try to aim the
camera over solid ground.
(4) Set the camera on stable and immovable objects, such as large trees as movement of the
camera can also trigger PIR. Try to avoid setting the camera up on small trees that are prone
to being moved by strong winds.
(5) Remove any limbs or grass which are in front of the camera lens or PIR sensor
(6) At night, the motion detector may detect movement beyond the range of the IR illumination.
Reduce distance setting by adjusting sensor sensitivity to low.
6.2 Camera Stops Taking Images or Won’t Take Images
(1) Please make sure that the SD card is not full. If the card is full the camera will stop taking
images. You can turn on Cycle Recording to avoid such problem, but it will overwrite earliest
images on the SD card.
(2) Check batteries: Low voltage will reduce the ability to take images.
(3) Make sure that the camera power switch is in the “On” and that the camera is not still in setup
mode.
(4) When MMS/ SMTP function is on, there will be about a 1minute interval for the camera to
send out the photo before camera can take the next photo.
(5) Please format the SD card with camera before using or when camera stops taking images.
6.3 Night Vision Flash Range Doesn’t Meet Expectation
(1) Ensure all 8 x AA batteries are installed and in good condition.
(2) Check to make sure that batteries are fully charged or new.
(3) High-quality 1.5V NiMH or Lithium rechargeable AA batteries can also offer much better IR
flash range.
(4) “Max Range” offers better IR flash range.
(5) To ensure accuracy and quality of night time images, please mount camera in a dark
environment without any obvious light sources.
(6) Certain surroundings such as trees, walls or ground within flash range can get you better
night time images.
(7) Do not aim the camera to a totally open field where there is nothing within IR flash range to
reflect flash back.
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