7. Warranty
Moondyne trail cameras come with a 12 Month Guarantee.
Should you have a warranty issue, we recommend you return the item to your place of purchase
with a copy of your receipt. The retail partner will then work with us to deal with the claim in a
timely and professional manner. If returning the product to the store is not possible, then send
the items directly back to us for further investigation. All claims are dealt with on a priority basis,
and we will repair it if possible or replace all valid warranty items. Before arranging the claim,
please clean your product before returning it to us to assist in speeding up the review process.
Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose
other than for which it was designed, are not covered by the Moondyne warranty.
Send your Moondyne product needing warranty attention or repair to:
Moondyne
c/o Aussie Outback Supplies Pty Ltd
Attn: Warranty Department - Moondyne Claim
PO BOX 1143
Midland DC, Western Australia
Australia 6936
Please include a contact name and number, and a brief description of your issue.
Postage of all Moondyne products will be at the customer’s expense. There will also be a charge
for repairs not covered by the Warranty, for which you will be notified of the amount prior to any
work being started. Proof of purchase must be presented when making any Warranty claims.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure. Goods presented for repair may be replaced by refurbished goods of the same type rather
than being repaired. Refurbished parts may be used to repair the goods.
Once the claim has been approved and dealt with, we will return the product to your Australian
address without delay using our nominated freight partner and at our expense.
Want to know more? Visit our website www.aussieoutbacksupplies.com or call our offices on
(08) 9274 1997.
We are always open to feedback as we move forward with improving and expanding our product
lines. Send us what you think – info@aussieoutbacksupplies.com
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