Why is the lightshow projection image blurry on my Motorola MBP162CONNECT Baby Monitor?
Please make sure that the distance between the Dream Machine and the projection area is approximately 7 - 10 feet.
Why do I not hear any sound when accessing my Motorola MBP162CONNECT?
You can tap on the speaker icon in the Audio Monitoring to hear audio. By default the audio is not ON when you are playing Melody.
What to do if I forget my Motorola Baby Monitor password?
If you have forgotten your password, click on the "Forgot Password" link on https://app.hubbleconnected.com/ #lostpassword OR on your Android™ or iOS application. An e-mail will be sent to your registered e-mail address.
What to do if my Motorola Baby Monitor device is shown as remote even when using the same Wi-Fi network?
Please check your wireless router settings. For example, for Buffalo brand routers there is an option called Wireless Isolation. Please disable this option.
What to do if my Motorola MBP162CONNECT is not accessible?
Please check if the Device is within Wi-Fi range. If the LED on your Device is flashing slowly, please try to move the Device closer to the router for better Wi-Fi connectivity and try again.
Why am I getting an error message saying "E- mail ID is not registered" on my Motorola Baby Monitor?
Please ensure that you have registered. Tap Sign in to create an account.
What to do if I get a message 'We are having problems accessing your Motorola Baby Monitor Device'?
This issue could be due to a problem with your internet connection. Please try again in a few minutes. If the problem remains, please restart your Device or your Wireless Router to check if this fixes the problem.
What to do if I am unable to receive a new password for my Motorola MBP162CONNECT?
If you are unable to receive a new password, check your Junk Mail Folder in case the e-mail was sent there. Also, there might be a delay in getting your e-mail, so wait a few minutes and refresh your e-mail account.
What to do if I can't find my Motorola MBP162CONNECT device when adding a new device to my account?
If you are trying to add a Device which has previously been added into your account or another account, you will first have to reset the Device. This can be done by pressing and holding the PAIR button at the bottom of the Device for 7 seconds.
What to do if I can't find my Motorola MBP162CONNECT Baby Monitor during setup on Android™ and iOS devices?
Please reset the Device to setup mode and try again. Press and hold the PAIR button on the bottom of the Device until you hear a beep. Wait for a minute for the Device to restart. When the Device LED is flashing, this indicates that it is in setup mode. Now restart the setup from your smartphone again.
Lists the contents of the package, typically the companion unit and quick start guide.
Provides essential advice for setting up the device, emphasizing interference and Wi-Fi connection.
Explains how to connect the unit to a power outlet and its initial power-on behavior.
Details how to turn the nightlight on and off using the designated button.
Explains how to change the speaker volume using the volume buttons on the unit.
Outlines the initial setup process, requiring proximity to the Wi-Fi router and password.
Lists the required items, including the companion unit and compatible Android/iOS devices.
Guides users through creating an account and setting up the device with an Android smartphone.
Guides users through creating an account and setting up the device with an iOS smartphone.
Instructions on how to reset the companion unit to factory defaults, often needed after moving routers or for setup issues.
Explains the terms and coverage of the limited warranty provided for the product.
General| Two-Way Communication | Yes |
|---|---|
| Night Vision | Yes |
| Remote Pan, Tilt & Zoom | No |
| Room Temperature Display | Yes |
| Temperature Sensor | Yes |
| Lullabies | Yes |
| Sound Level Indicator | Yes |
| Sound Activation | Yes |
| Out-of-Range Alert | Yes |
| Low Battery Alert | Yes |
| Expandable System | Yes |
| Connectivity | Wi-Fi |
| Smartphone Viewing | Yes |
| Number of Cameras Supported | Up to 4 |
| Range | Up to 1000 feet |
| Power Source | AC Adapter |
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