Problem
Description / Error
I am unable to login
even after registration.
Please check your user name and
password.
I receive an error
message saying:
"E-mail ID is
not
registered".
Please ensure that you have
registered with us. Tap Sign in
to
create an account.
What do I do if I
forget
my password?
Click on the "Forgot Password" link
on
https://app.hubbleconnected.com/
#lostpassword OR on your
Android™
or iOS application. An
e-mail will be
sent to your
registered e-mail address.
I am unable to receive
a
new password
although I have used
the "Forgot
Password"
option.
1.
The e-mail might have been sent
to your Junk Mail Folder.
Please
check your Junk Mail
Folder.
2.
There might be a delay in
getting
your e-mail. Please wait a
few
minutes and refresh
your email
account.
While I am adding a
new Device to my
account, I am not
able
to find any
Device to
add.
If you are trying to add a Device
which
has previously been added into your
account or another account, you will
first have to reset the Device. Refer
to
Section 5.5.
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