During setup on
devices for
Android™
and iOS,
I am not able
to find
my Device
during the
last step and
the
setup fails.
Please reset the Device to setup
mode and try again. Press and hold
the PAIR button on the front of the
Device until you hear a beep. Wait
for
a minute for the Device to
restart.
When the Night Light is
flashing, this
indicates that it is in
setup mode. Now
restart the setup
from your
smartphone again.
I get a message: We
are having problems
accessing your Device.
This could be due to
the lack of an
internet
connection.
Please
wait and try
again later.
1.
Please try again in a few
minutes.
This could be because of
any
issue with your
internet
connection.
2.
If the problem remains, please
restart your Device to check
if
this fixes the problem.
3.
Please restart your Wireless
Router.
Even though I am
accessing my Device
from the same Wi-Fi
network, I still find
my
Device is shown
as
remote. I can
only
access it for 5
minutes
at a time.
Please check your wireless router
settings. For example, for Buffalo
brand routers there is an option
called
Wireless Isolation. Please
disable this
option.
Which platforms are
supported for
accessing my Device?
Minimum requirement:
Android™ 5.0
iPhone /iPad iOS version 8.0
I do not hear any
sound
when I am
accessing
the
Device
You can tap on the speaker icon in
the
Audio Monitoring to hear audio.
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