Phone restarts or crashes
If your phone randomly reboots, restarts or shuts down without restarting, try the following.
1. Restart your phone:
a. Hold down the Power button for about 30 seconds.
b. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the
charger, restart by holding down the power button for 30 seconds.
2. Troubleshoot your phone:
a. Check if a software update is available for your phone.
b. Check available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
3. Troubleshoot your apps:
a. Check for app updates.
b. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can reset your phone to
factory settings.
A factory data reset will remove all data from your phone.
5. If you have a Windows PC, download Rescue and Smart Assistant to your PC and try reinstalling the
phone's system software.
Fix issues : Hardware issues 305
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