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• Some video streaming services get bottlenecked, especially at busy times
like after dinner. See whether you have the speed problem at less busy
times or when using another streaming service.
• Try connecting your MT7711 nearer to where the coaxial cable comes into
your home. This lets you see whether your home’s cabling is a problem.
• If you’re using a splitter with your MT7711, try the MT7711 without the
splitter to see if that helps. If it does, you may need to get a better splitter,
one with a top frequency of at least 1,000 MHz.
What if I'm told that my MT7711 isn't approved by my
cable service provider?
• If your Cable Service Provider is Comcast Xfinity, then that's not true. The
MT7711 is specifically listed on the Comcast Xfinity website as an approved
device for Internet and phone services at mydeviceinfo.xfinity.com . Other
leading cable service providers have a list of certified cable modems for each
of their Internet speeds. You can check the list for your service provider. You
can also find information about certifications at
www.motorolanetwork.com/services
What if I am connected wirelessly but my connection
seems slow or keeps dropping?
Please re-read the Wireless Router sections in this User Manual.
What if I don’t know my MT7711’s Wireless Network
Names/SSIDs or Security Key/Password?
The default values are printed on the bottom label of the MT7711. Use these
unless you changed them. If you changed them, try to remember where you
saved copies of the new values. Alternatively, if you have a device that
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