3
INSTALLING THE SMARTPHONE APP:
Q. WHICH VERSIONS OF IOS OR ANDROID ARE
SUPPORTED?
The app is designed for use with most smartphones
running iOS version 9 and later or Android version 4.4
and later.
NOTE: As of September 15, 2016, iOS versions
8.4.1 and below are no longer supported.
Q. WHICH PHONES ARE SUPPORTED?
Most smartphones running iOS version 9 and later
or Android version 4.4 and later are supported. The
Motorola Droid Turbo 2 is not supported by the app.
Q. ARE TABLETS SUPPORTED?
No. Tablets, including iPads and Android tablets, are
not supported. The app works only with smartphones
running iOS version 9 and later or Android version 4.4
and later.
Q. HOW DO I INSTALL THE APP ON MY PHONE?
Open the app store on your phone and search for
the watch name, and download and install the app.
Alternatively, download the app from http://www.
smartsupport.mgiservice.com
Q. HOW MANY SIGN-IN ATTEMPTS WILL THE APP
GIVE ME?
After entering an incorrect password for the third time,
you will have to wait 15 minutes before attempting to
sign in again.
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