B
B
BReturn Procedure
For product repair, exchange, or refund, the customer must:
♦ Provide evidence of original purchase.
♦ Obtain a Product Return Agreement (PRA) from the sales representative or
dealer.
♦ Fill out the Problem Report Form (PRF). Include as much detail as possible
for a shorter product repair time.
♦ Carefully pack the product in an anti-static package, and send it, pre-paid, to
the dealer. The PRA should be visible on the outside of the package, and
include a description of the problem, along with the return address and
telephone number of a technical contact.
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