Thermal Imaging Camera Warranty
1. Express Warranty
MSA warrants that this product and its accessories are free from mechanical defects or faulty workmanship as prescribed in the chart below,
provided they have been installed, used, and maintained in accordance with the instructions and/or recommendations contained in the
instructions delivered with the equipment. MSA shall be released from all obligations under this warranty in the event repairs or modifications
are made by persons other than its own or authorized service personnel. No agent, employee or representative of MSA has any authority to
bind MSA to any affirmation, representation or warranty concerning the goods sold, and unless an affirmation, representation or warranty made
by an agent, employee or representative is specifically included within the written agreement for the goods sold it shall not be enforceable by
the original end-user. MSA makes no warranty concerning components or accessories not manufactured by MSA, but will pass on to the
original end-user all warranties of manufacturers of such components. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AND IS STRICTLY LIMITED TO THE TERMS HEREOF. MSA SPECIFICALLY DISCLAIMS ANY WARRANTY OF
MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.
Products covered by this Express Warranty include the Evolution 5200, Evolution 5200HD, Evolution 5600, Evolution 5800 and ThermalTrac
Thermal Imaging Cameras (TICs). All warranty periods referenced below are from the date of sale to the original end-user unless otherwise
noted.
Component Warranty Period Maintenance
Camera Core 2 years
Housing and all non-camera
core components
1 year
Truck/Wall/Desktop Chargers, External
Receivers and Transmission Equipment
1 year
Replacement Parts / Repairs (non-warranty) 90 Days from date of repair
Factory Upgrades
90 Days or remainder of existing
warranty, whichever is longer
2. Extended Service
MSA offers an Extended Service contract for TICs at the customer’s request. Details are listed on the reverse of this page.
Contact MSA Fire Service Customer Service (1-800-MSA-2222) for additional information and arrangements.
3. Loaner Cameras
MSA does support a loaner camera program for customers when deemed necessary (extended repair time, critical equipment
replacement, etc.). The loaner camera will not necessarily be the exact model that it is replacing. Contact MSA Fire Service Customer
Service (1-800-MSA-2222) for additional information and arrangements.
4. Exclusive Remedy—It is expressly agreed that the Original end-user’s sole and exclusive remedy for breach of the above warranty, for
any tortious conduct of MSA, or for any other cause of action, shall be the repair and/or replacement, at MSA’s option, of any equipment or
parts thereof, that after examination by MSA are proven to be defective. Replacement equipment and/or parts will be provided at no cost to
the Original end-user, F.O.B. Original end-user’s named place of destination. Failure of MSA to successfully repair any nonconforming
product shall not cause the remedy established hereby to fail of its essential purpose.
Product Description Warranty Period Routine Air Mask Maintenance
5. Exclusion of Consequential Damages—Original end-user specifically understands and agrees that under no circumstances will MSA be
liable to Original end-user for economic, special, incidental, or consequential damages or losses of any kind whatsoever, including but not
limited to, loss of anticipated profits and any other loss caused by reason of the non-operation of the goods. This exclusion is applicable to
claims for breach of warranty, tortious conduct or any other cause of action against MSA
MSA requires that the TIC and accessories be
installed, used, and/or maintained as specified in
the product instructions. All TICs and accessories
sent in for warranty repair will be inspected for
signs of excessive rough handling and operation
significantly beyond specifications in the
instructions. The warranty coverage is for
material defects and/or faulty workmanship only.
Repair and labor required for normal wear and
tear are not covered under the warranty and are
the responsibility of the original end-user.
Note: This Bulletin contains only a general
description of the products shown. While uses
and performance capabilities are described,
under no circumstances shall the products
be used by untrained or unqualified individuals
and not until the product structions
including any warnings or cautions
provided have been thoroughly
read and understood. Only they
contain the complete and detailed
information concerning proper use
and care of these products.
10048052, Rev 8
ID 3400-41-MC / July 2008
© MSA 2008 Printed in U.S.A.
Corporate Headquarters
P.O. Box 426, Pittsburgh, PA 15230 USA
Phone 412-967-3000
www.MSAFire.com
Fire Service Customer Service
Phone 1-877-MSA-FIRE
Fax 1-800-967-0398
MSA Canada
Phone 1-800-MSA-2222
Fax 905-238-4151
MSA Mexico
Phone (52) 55 2122 5770
Fax (52) 55 5359 4330
MSA International
Phone 412-967-3354
Fax 412-967-3451
Offices and representatives worldwide
For further information:
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