FAQ
Failed to add during network configuration?Q:
Please turn on the camera and power it on, press
and hold the Reset button for more than 5
seconds, after the camera is reset successfully,
reconnect the camera, if it still fails, please contact
us at support@mubview.com
A:
After scan adding is still unsuccessful?Q:
Restart the device or power o the device after scan
adding is still unsuccessful, and then try to add it again.
A:
The device cannot preview normally?Q:
Please check if the network signal is too weak, please
put the camera close to the router, if still cannot
preview, reset the camera and add it again.
A:
After resetting the device, why is the camera still in
the device list?
Q:
Resetting the device only to reset the camera's
network configuration but cannot change the
configuration on the APP, to delete the camera you
must log in the APP to delete.
A:
How to switch the camera network to another router?Q:
First remove and reset the device on the APP, and
then configure the network for the device again
through the APP.
A:
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