Multicalor Udara 10 - 11 Guarantee; In General; Scope and Duration of the Guarantee; Damage that Is Not Covered by the Guarantee

IHL_UDARA_2016_11_04_BEGB
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11.1 In general
Multicalor Industries NV guarantees Udara appli-
ances against all manufacturing errors or material
defects based on the terms and conditions described
in “Scope and duration of the guarantee”. Multicalor
Industries NV also guarantees that the appliance will
achieve the specifi ed power under normal conditions.
11.2 Scope and duration of the guarantee
The guarantee starts when the appliance is sold to the
installer and entitles you to the following through the
intervention of the dealer or the service department of
Multicalor Industries NV:
• two (2) years free exchange of faulty parts except
parts that are subject to wear such as fi lters and
ionisation and ignition electrodes;
• two (2) years free labour costs required for the
replacement of faulty parts;
• two (2) years free moving costs on condition that
the appliance to be repaired is located in Belgium;
• fi ve (5) years free exchange of the heat exchanger
including the moving and labour costs on condition
that the appliance to be repaired is located in Bel-
gium. This guarantee does not apply if the seal on
the gas control block has been removed (in other
words, if the factory adjustment of the appliance
has been changed).
If a part is replaced, the original guarantee period will
continue to be in force. In other words, the guaran-
tee will not be extended after a faulty part has been
replaced.
11.3 Damage that is not covered by the
guarantee
All damage due to:
• the use of the appliance for non-standard house-
hold or slightly commercial purposes;
• not complying with the user instructions listed in
the user manual;
• insuffi cient or incorrect maintenance;
• the heat exchanger becoming dirty because of the
fi ring, ventilation or cooling when there is a signi-
fi cantly contaminated dust fi lter or this dust fi lter is
not present;
• irreparable internal contamination of the heat
exchanger when used in extremely dusty rooms
without an intake fi lter in the CAS; irreparable
internal contamination of the heat exchanger when
used in extremely dusty rooms without an intake
fi lter in the CAS;
• changes or adjustments to the appliance without
the written approval of Multicalor Industries NV;
• repairs performed with non-original or incorrect
material
• the heat exchanger when used in an atmosphere
contaminated with chlorine or other chemical
elements;
• a cause that is strange with regard to the appli-
ance including (but not limited to):
1. damage that occurred during transport such
as dents, scratches, etc.;
11 Guarantee
2. damage caused by emergencies such as fi re,
lightning or fl oods;
3. damage that can be blamed on frost;
4. damage caused by the normal electrical vol-
tage deviating or a water or gas pressure that
deviates a lot from the nominal values adjus-
ted for the supply of the appliance;
5. damage caused by the installation not being
in accordance with the applicable local
standards.
11.4 The following are not covered by the
guarantee
• parts that are subject to normal wear such as air
fi lters, fuel fi lters, ignition electrodes, ionisation
electrodes, heat shields and other parts that need
to be replaced regularly;
• appliances of which the serial number was remo-
ved or changed;
• movement and labour costs if the guarantee
period has elapsed with regard to this;
• consequential damage caused by the faulty appli-
ance;
• any production loss that can be blamed on the
faulty appliance;
• any loss of enjoyment caused by the fault to the
appliance;
• unsuitability to fulfi l the objective for which the
buyer bought the appliance.
11.5 Repairs
The customer can contact the dealer that sold the
appliance or the after-sales service department of
Multicalor Industries NV during the guarantee period.
11.6 Service sets
If you need to replace a part, we recommend
specifying the related item code when orderingthe
relevant part as well as specifying the type of air hea-
ter, the serial number of the appliance and the name
of the part. The appliance type and serial number are
specifi ed on the nameplate added to the appliance.