Nab EFTPOS - Table of Contents

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Contents
Page
EFTPOS Quick Reference Guide for NAB Integrated Terminal 3
Pen or PIN – for credit card transactions 5
Introduction 6
Using NAB Integrated with a POS 6
NAB specic details 6
Terminal functionality supported by NAB 7
Before you start 8
Bank terminology 8
NAB Integrated hardware installation 9
PC-EFTPOS overview 11
PC-EFTPOS software installation 14
Purchase 16
Purchase results 17
Signature required 18
Declined response 19
Function key menus 19
System time outs 23
Signature required 18
Host generated response codes 24
Terminal generated response codes 27
Argent Error Codes 34
China UnionPay – CUP 37
CUP credit cards 39
CUP debit cards 40
Refund – CUP 41
Troubleshooting 43
Fallback procedure 47
Manual backup procedure 48
Who to contact for help 49
Lost or stolen cards 49
Merchant details 50
If you wish to make any amendments to your original Merchant Agreement or EFTPOS merchant
services, please contact the Merchant Service Centre on 1300 369 852.
Transaction queries
In the event of a transaction query, please ensure that you have the original receipt and all
transaction details available before calling the Merchant Service Centre.