Napoleon PRO285X - Troubleshooting

13
EN
www.napoleon.com
N415-0437-AU JUN 10.19
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when valve
turned to high.
Blockage of gas.
Improper preheang.
Cylinder freezing up.
Check for spider webs in the burner or orice.
Preheat grill with main burners on high for 5 to
10 minutes.
When cooking for long periods of me, or when
the cylinder is close to being empty, or low
outside air temperatures, 1 lb cylinders do not
have enough weed surface area to allow liquid
propane to turn to vapor. Put on a fresh 1 lb
cylinder or hook-up to a 20 lb tank.
Excessive are-ups/uneven heat. Improper preheang.
Excessive grease and ash build
up in drip pan.
Preheat grill with both main burners on high for
5 to 10 minutes.
Clean drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instrucons.
Burners burn with yellow ame,
accompanied by the smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing. See
general maintenance instrucons. Open air
shuer slightly according to combuson air
adjustment instrucons. (This must be done by
a qualied gas installer.)
Flames li away from burner,
accompanied by the smell of
gas, and possibly dicules in
lighng.
Improper air shuer
adjustment.
Close air shuer slightly according to combuson
air adjustment instrucons. (This must be done
by a qualied gas installer.)
Burner will not light with the
igniter but will light with a
match.
Jet-re outlet is dirty or
clogged.
Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot
days.
This is not a defect. It is caused by internal
vibraons in the regulator and does not aect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside
surfaces.
This is not a defect. The peeling is caused by
hardened grease, which dries into paint-like
shards that ake o. Regular cleaning will
prevent this. See cleaning instrucons.
Burner output on “high” seng
is too low. (Rumbling noise and
uering blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
N415-0437-AU JUN 10.19.indd 13 6/10/2019 11:23:57 AM