Napoleon PRO500RSIBPSS-3 User Manual (English)

Questions and Answers:

J
Jessica HoffmanAug 14, 2025
Why is there low heat/low flame on my Napoleon PRO500RSIBPSS-3 when the valve is on high?
- M
  marshallcatherineAug 15, 2025
  To address low heat or flame issues on your Napoleon Grill, ensure you follow the lighting procedure carefully: all gas grill valves must be off when you turn on the tank valve. Open the tank valve slowly to allow pressure to equalize. Refer to the lighting instructions for detailed steps. If you are using natural gas, the pipe must be sized according to the installation code. For both propane and natural gas grills, preheat the grill with both main burners on high for 10 to 15 minutes.
J
Jessica SmithAug 18, 2025
What to do if my Napoleon PRO500RSIBPSS-3 has excessive flare-ups or uneven heat?
- D
  daniel32Aug 18, 2025
  Excessive flare-ups and uneven heat on your Napoleon Grill can be caused by several factors. First, make sure the sear plates are installed correctly, with the holes facing the front and the slots on the bottom. Refer to the assembly instructions for guidance. Second, preheat the grill with both main burners on high for 10 to 15 minutes. Finally, regularly clean the sear plates and drip pan to prevent grease and ash buildup. Do not line the drip pan with aluminum foil; instead, refer to the cleaning instructions for proper maintenance.
B
Brenda JacksonAug 21, 2025
What to do if the infrared burner on my Napoleon PRO500RSIBPSS-3 Grill flashes back?
- C
  Claudia HullAug 21, 2025
  If your Napoleon Grill's infrared burner flashes back (makes a loud 'whoosh' sound, followed by a blow-torch sound and grows dim), immediately turn the burner off and let it cool for at least two minutes. Then, relight the burner and let it burn on high for at least five minutes, or until the ceramic tiles glow red evenly. Make sure that objects or accessories cover no more than 75% of the grill surface. If the issue persists, turn the burner off, let it cool, and inspect the ceramic tiles closely for cracks. If you find any cracks, contact your authorized Napoleon dealer to order a replacement burner assembly. You can also contact them for instructions on ordering a replacement burner assembly.
L
Leroy HarveyAug 25, 2025
How to fix a Napoleon PRO500RSIBPSS-3 Grill when the main burner won't light with the igniter?
- A
  Angela HamiltonAug 25, 2025
  If the main burner on your Napoleon Grill won't light with the igniter but lights with a match, the jet-fire outlet may be dirty or clogged. Clean the jet-fire outlet using a soft bristle brush.
T
Thomas SimpsonAug 28, 2025
Why do the burners on my Napoleon PRO500RSIBPSS-3 Grill have a yellow flame and smell like gas?
- J
  Jill Dyer MDAug 28, 2025
  If your Napoleon Grill's burners are producing a yellow flame accompanied by the smell of gas, it could be due to a spider web, other debris, or an improperly adjusted air shutter. To resolve this, thoroughly clean the burner by removing it, referring to the general maintenance instructions. Then, slightly open the air shutter according to the combustion air adjustment instructions. Note that this adjustment must be performed by a qualified gas installer.
L
Lori FergusonAug 31, 2025
Why do the knob and switch lights on my Napoleon PRO500RSIBPSS-3 blink eight times and then turn off?
- B
  Brett YangAug 31, 2025
  If the knob and switch lights on your Napoleon grill blink eight times with 0.5 seconds intervals and then turn off, it indicates that the batteries are low and need to be replaced.
M
mark45Sep 3, 2025
Why do the flames lift away from the burner on my Napoleon Grill?
- K
  Kyle KnightSep 4, 2025
  If the flames on your Napoleon Grill lift away from the burner, accompanied by the smell of gas, and you're experiencing difficulties in lighting, it's likely due to an improperly adjusted air shutter. To fix this, slightly close the air shutter according to the combustion air adjustment instructions. It is important to have this adjustment done by a qualified gas installer.
W
whiteerikSep 7, 2025
Why don't the illumination and side/rear burner ignition work on my Napoleon PRO500RSIBPSS-3 Grill?
- J
  Jared JonesSep 7, 2025
  If the illumination and side/rear burner ignition on your Napoleon grill do not work, it could be due to an electric power outage, the grill not receiving electric power. Check for a power outage in your area. Ensure the grill is properly connected between the wall and the power bar. Verify that the red indicator is ON in the control box. Also, check if the fuse on the wire in the cabinet is broken.
K
Katie JohnsonSep 10, 2025
What to do if burners will not cross light each other on my Napoleon Grill?
- B
  Bruce ChurchSep 12, 2025
  If your Napoleon Grill’s burners will not cross light each other, the cross light brackets may be dirty or corroded. Clean or replace them as needed.

Napoleon PRO500RSIBPSS-3 Specifications

General

Brand	Napoleon
Model	PRO500RSIBPSS-3
Category	Grill
Language	English

Summary

Safety Precautions

Gas Leak Safety

Instructions for handling gas leaks.

General Operation Safety

Warnings for operating the grill safely.

High Temperature Warnings

Alerts on surface temperatures and child supervision.

Napoleon President's Limited Lifetime Warranty

Warranty Coverage Details

Outlines warranty periods for various components.

Warranty Conditions and Exclusions

Specifies terms, limitations, and disallowed conditions.

Safe Operating Practices

Assembly and Location Guidelines

Proper assembly, outdoor use, and clearance requirements.

Propane Cylinder Handling

Safe connection, storage, and indoor storage of propane cylinders.

Hose Inspection and Leak Testing

Procedures for checking fuel hoses and performing leak tests.

Burner Lighting and Operation

Safe methods for lighting burners and operating the grill.

Grill Dimensions

PRO500-3 Size Specifications

Provides grill dimensions and cooking area sizes.

General Information and Gas Hook-Up

Product Certifications and Codes

Details grill certifications and installation standards.

Propane Cylinder Safety and Use

Warnings and specifications for propane cylinder usage.

Gas Supply Connection Procedures

Instructions for connecting gas supply lines.

Gas Connection Details

Propane Cylinder Connection Steps

Guide for connecting propane regulator and hose.

Natural Gas Supply Installation

Instructions for connecting natural gas lines.

Gas Line Safety Warnings

Critical safety advice for gas connections and testing.

Electrical and Leak Testing

Electrical Safety Precautions

Guidelines for safe use of electrical components.

Gas Leak Testing Procedure

How to perform leak tests on gas connections.

Lighting Instructions

Pre-Lighting Safety Checks

Essential warnings before lighting the grill.

Main Burner Ignition Guide

Step-by-step instructions for lighting main burners.

Rear and Side Burner Ignition

Procedures for lighting rear and side burners.

Cooking Instructions

Initial Grill Operation and Burn-In

Guidance for first use and initial setup.

Main Burner Cooking Techniques

Tips for searing, cooking with lid open/closed.

Infrared Main Burner Usage

Instructions for using infrared burners for searing.

Advanced Cooking Methods

Direct vs. Indirect Cooking

Explains cooking methods using direct and indirect heat.

Rotisserie and Rear Burner Operation

Using the rotisserie and rear burner features.

Infrared Side Burner Guide

Operating and safety instructions for the side burner.

Infrared Burner Care

Preventing Ceramic Burner Damage

Steps to prevent cracking of infrared burner surfaces.

Understanding Infrared Heat

Principles of Infrared Cooking

Explanation of infrared heat and its cooking application.

Infrared Grilling Chart

Food Cooking Guidelines

Recommended settings and tips for grilling foods.

Grill Illumination System

Light Controls and Motion Sensor

Operation of lights, motion sensor, and brightness.

Selecting Illumination Modes

Guide to choosing different lighting modes.

Customizing Light Colors

How to select or cycle through light colors.

Cleaning and Maintenance

General Cleaning Safety

Safety measures and cleaning advice for the grill.

Cleaning Grill Components

Instructions for cleaning grates, burners, and drip pan.

Exterior Grill Surface Care

Proper cleaning methods for exterior surfaces.

Maintenance and Adjustments

Annual Grill Servicing

Recommendation for annual inspection by a professional.

Combustion Air Shutter Adjustment

How to adjust air shutters for optimal flame.

Burner Care and Troubleshooting

Burner Cleaning and Spider Issues

Cleaning burners and addressing spider blockages.

Infrared Burner Protection Measures

Preventing damage to infrared burner ceramics.

Component Care and Replacement

Hose and Casting Maintenance

Inspecting hoses and cleaning aluminum parts.

Grill Light Bulb Replacement

Step-by-step instructions for replacing light bulbs.

Troubleshooting Guide

Flame and Heat Issues

Solutions for low heat, flare-ups, and yellow flames.

Ignition and Burner Performance

Addressing ignition failures and burner performance problems.

Advanced Troubleshooting

Infrared Burner and Lighting System

Fixing infrared burner flash-back and lighting system faults.

Ignition, Sensor, and Battery Issues

Troubleshooting ignition, motion sensor, and battery problems.

Parts and Warranty Information

Ordering Replacement Parts

Process for ordering replacement parts.

Warranty Claim Procedure

Steps for filing a warranty claim.

Non-Warranty Covered Items

List of items not covered by the warranty.

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