Napoleon PRO825 - User Manual

Other manuals for Napoleon PRO825

Owner's Manual68 pages

Questions and Answers

D
drobertsAug 14, 2025
What to do if Napoleon Grill burner output is too low?
- W
  Wayne CummingsAug 14, 2025
  If the burner output on your Napoleon grill's 'high' setting seems too low, accompanied by rumbling noises and a fluttering blue flame, several factors could be at play. First, check the gas level in your propane cylinder. Ensure the supply hose isn't pinched. Clean the burner orifice and the venturi tube to remove any obstructions like spider webs. Also, make sure you're following the correct lighting procedure: all gas grill valves should be off when you turn on the tank valve, and the tank should be opened slowly to equalize pressure. Refer to the lighting instructions for further guidance.
J
James HansenAug 18, 2025
What to do if Napoleon PRO825 burner won't light with igniter?
- J
  Jose CohenAug 18, 2025
  If the main burner on your Napoleon grill won't light with the igniter but does light with a match, the jet-fire outlet may be dirty or clogged. Clean the jet-fire outlet using a soft bristle brush to resolve this issue.
R
Richard PearsonAug 21, 2025
Why does my Napoleon PRO825 Grill have excessive flare ups?
- J
  Jennifer WilliamsAug 22, 2025
  Excessive flare-ups and uneven heat on your Napoleon Grill can often be resolved by ensuring the sear plates are correctly installed with the holes facing the front and the slots at the bottom. Refer to the assembly instructions for guidance. Also, preheat the grill with both main burners on high for 10 to 15 minutes. Regularly clean the sear plates and drip pan to prevent grease and ash buildup. Avoid lining the drip pan with aluminum foil, and consult the cleaning instructions for proper maintenance.
S
Sharon WhiteAug 25, 2025
Napoleon Grill electronic ignition not working, how to fix?
- W
  Wesley WilliamsAug 25, 2025
  If your Napoleon Grill's electronic ignition isn't working, ensure the unit is connected to a working, GFI-protected outlet. Check that the transformer cord is plugged into the power box. Replace the fuse located on the outlet line of the transformer. Verify the transformer output – it should be 12VAC – and replace the transformer if needed. Clean any corroded or loose terminals on the switch or circuit board, ensuring connectors are firmly pushed together. The circuit board is accessible under the electrical cover on the left side of the cabinet. Replace the igniter, also located under the electrical cover. Clean or replace the electrodes as required.
N
nicole86Aug 27, 2025
Why aren't the lights working on my Napoleon PRO825?
- M
  Michelle HornAug 27, 2025
  If the oven and control panel lights on your Napoleon grill aren't working, start by ensuring the unit is properly connected to a working, GFI-protected outlet. Check that the transformer cord is plugged into the power box. Replace the fuse located on the outlet line of the transformer if it's blown. Verify the transformer output, which should be 12VAC, and replace it if necessary. Clean any corroded or loose terminals on the switch or circuit board, ensuring connectors are firmly pushed together. The circuit board can be accessed under the electrical cover on the left side of the cabinet. If the issue persists, replace the bulbs following the instructions in the maintenance section of the manual.
J
John GriffinAug 31, 2025
Why does the infrared burner on my Napoleon grill flash back?
- S
  sarahparkerAug 31, 2025
  If your Napoleon grill's infrared burner flashes back, turn it off and let it cool for at least two minutes. Relight the burner and let it burn on high for at least five minutes, or until the ceramic tiles glow red evenly. Make sure that objects or accessories cover no more than 75% of the grill surface. If the issue continues, turn the burner off, let it cool for two minutes, and relight it. After it cools, inspect the ceramic tiles closely for cracks. If you find any, contact your authorized Napoleon dealer to order a replacement burner assembly.
M
millerbradleySep 3, 2025
Why is 'paint' peeling inside my Napoleon Grill?
- C
  Crystal KentSep 4, 2025
  If you notice what appears to be paint peeling inside the lid or hood of your Napoleon grill, don't worry, it's not a defect. The finish on the lid and hood is porcelain and won't peel. The peeling is actually hardened grease that has dried into paint-like shards. Regular cleaning will prevent this buildup. Refer to the cleaning instructions for guidance.
L
Luis SandersSep 7, 2025
Why is the Napoleon PRO825 flame yellow?
- L
  Lori MuellerSep 7, 2025
  If the burners on your Napoleon grill are burning with a yellow flame and there's a smell of gas, it could be due to a spider web, other debris, or an improperly adjusted air shutter. Thoroughly clean the burner by removing it, following the general maintenance instructions. Slightly open the air shutter according to the combustion air adjustment instructions. This adjustment must be done by a qualified gas installer.
L
Lance CruzSep 12, 2025
What causes Napoleon PRO825 burners not to cross light?
- C
  Charles RandolphSep 12, 2025
  If the burners on your Napoleon grill won't cross light each other, the cross light brackets may be dirty or corroded. Clean or replace them as needed to resolve this issue.

Summary

Napoleon Gas Grill Presidents Limited Lifetime Warranty

Conditions and Limitations

Details warranty conditions, limitations, and exclusions for Napoleon gas grills.

Safe Operating Practices

Electrical Precautions

Leak Testing Instructions

Lighting Instructions

Main Burner Lighting

Step-by-step guide for lighting the main burners of the gas grill.

Smoker Burner Lighting

Instructions for lighting the smoker burner on the gas grill.

Rear Burner Lighting

Procedure for lighting the rear burner, if equipped.

Side Burner Lighting

Guidance for lighting the side burner, if equipped.

Cooking Instructions

Main Burner Use

Guidance on using main burners for searing, direct, and indirect cooking.

Infrared Main Burner Use

Instructions for operating infrared main burners for optimal searing.

Direct Cooking

Indirect Cooking

Rear Burner Use

Instructions for using the rear burner, often with rotisserie.

Smoker Burner Use

Guidance on using the smoker burner with a smoker tray and wood chips.

Infrared Heat

Cleaning Instructions

Cleaning Inside The Gas Grill

Maintenance Instructions

Combustion Air Adjustment

Instructions for adjusting combustion air for optimal burner flame.

Adjusting The Air Shutter

Protection Of Infrared Burners

Troubleshooting

Low Heat; Low Flame

Excessive Flare-ups; Uneven Heat

Burners Burn With Yellow Flame

Flames Lift Away From Burner

Main Burner Will Not Light

Infrared Burner Flashes Back

Electronic Ignition Not Working

Oven and Control Panel Lights Not Working

Ordering Replacement Parts

Napoleon PRO825 Specifications

General

Type	Gas Grill
Cooking Area	1230 sq. in.
Burners	8
Material	Stainless Steel
Weight	450 lbs
Total BTU	123, 000 BTU
BTU	123, 000 BTU
Fuel Type	Propane/Natural Gas
Ignition Type	Jetfire