18
EN
13. FAQ
Problem Type Reason Solution
The display screen is black.
This scooter is exposed to direct
sunlight or heat for a long time.
Put the scooter in a cool place for a
period of time until cooled enough for
use.
The value is inconsistent
with the actual value.
Incorrect or missing parameter
setting.
Hold down the power button to turn
o and then press again to restart the
scooter.
The digital display is dim.
Poor battery contact or no battery
power.
Turn o the power, and then turn it on
again. If the fault still exists after the
battery is charged, please contact the
manufacturer or dealer.
The stem becomes
unstable
The screw at the joint of the stem
and the folding seat is loose.
Lower the column, loosen the three
screws in order to raise the column, next
tighten the screws at the back of the
pole, and then lower the pole and nally
tighten the three previously loosened
screws to correct the problem.
If the product cannot operate
normally, please check whether
the following checks have been
completed.
a. Check that the power is on.
b. Check the battery level on the display.
c. Check whether the left brake lever and rear disc brake are properly in place.
d. Check that all sockets and connections are properly connected.
If all steps have been completed and the product still does not work properly,
please contact the manufacturer or dealer.
The controller is
damaged.
Do not replace the controller without authorization.
Please contact the manufacturer or dealer, do not disassemble the product
without authorization.
When the product fails, please refer to the following methods when trying for a solution:
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