What should I do if my NBE Boiler says the plug is disconnected?
If your NBE Boiler indicates that the plug is disconnected, ensure the burner plug is properly fitted. If it is, check for dirt inside the plug and clean it of pellet dust. If there's no connection to the burner print, change the temperature sensor on the burner print.
What does the 'Alarm motor output' mean on my NBE RTB 10?
An 'Alarm motor output' on your NBE Boiler can be caused by a fault current on the electric grid; try supplying the burner from another protection group. If that doesn't work, the relay might be defective, and you should send the controller in for repair.
Why is there no power to the controller of my NBE RTB 10 Boiler?
If there is no power to the controller of your NBE Boiler, it may be due to a defective fuse in the controller, so replace the fuse with a new one. Another cause could be a deactivated safety thermostat, which can be reconnected by firmly pressing the red button. If the controller has experienced over-voltage, send the controller to NBE for repair.
Why does my NBE Boiler burner deactivate residual current protection?
If the burner of your NBE Boiler deactivates residual current protection, the electric ignition might be faulty, so replace it with a new one. A current leak in a component could also be the cause; note when the RCD deactivates and replace the component. Check for exposed cables and insulate them if possible.
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