Error Reporting - Using State Of Health
-1P77 ATM - Operator Manual
3
Error Reporting
C
Error Reporting - Using State Of
Health
3
The P77 may use an error reporting system called State Of Health
(SOH) reporting. SOH reporting is designed to tell you how
“healthy” your P77 is. In addition to reporting error conditions, it
also reports when a module requires to be replenished or replaced.
To view SOH messages, either:
●
open the top cabinet of the P77 and press the
Normal/Supervisor switch, on the operator panel, to the
Supervisor position, or
●
open the security enclosure of the P77 - auto-supervisor will be
activated.
The P77 will enter Supervisor Mode and display SOH messages on
the screen.
If all the modules in your P77 are healthy (no module requires to be
replenished or replaced) a TERMINAL HEALTHY message will be
displayed. If any module requires attention, a message stating the
module name and a description of the problem is displayed. If there
is more than one message, each message will be displayed in turn
for a few seconds.
The 4-digit number which appears alongside the SOH message is a
message identification number. If you have to call a service
engineer at any time, quote the SOH message identification number
as well as the message text.
The asterisks (*) indicate the skill level required to fix whatever
problem is generating the current SOH message, and also indicate
which VERIFY SOH option (see NCR publication, Self Service
Terminal Supervisor Functions Manual, B006-0000-4718) should be
selected to clear the SOH message.
Book.bk Page 1 Tuesday, July 24, 2001 9:13 AM
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