What if my Neato Robot can’t find its charge base?
If you start your robot from its charge base, or if it passes the base during cleaning, Neato will
find the charge base when it needs to recharge or finishes cleaning.
If you start the robot away from its base, it finds the charge base when it passes during
cleaning. If it cannot find the base, Neato returns to the spot where it started.
Find out more about the ideal location for your charge base in the Getting Started section of
this Support Center.
My Neato Robot doesn’t always find its charge base. What can I do?
If you start a cleaning cycle with the robot from its charge base – or if it passes the base during
cleaning – Neato will find the charge base when it needs to recharge or finishes cleaning. If you
start the robot away from its base, it identifies the charge base when it passes it during cleaning
and will return when complete. If it cannot find the base, it will return to the spot where it
started.
When you start Neato from the charge base, make sure the base is flat on the floor, with
enough room around it (three feet on the front, left and right sides). Put the base in an open
and visible area, where the robot can “see” it. Avoid direct sunlight and thick carpeting that can
cause the base to lean and make contact difficult.
Lastly, try putting the charge base in a new location or two. If the problem continues, contact
Neato Customer Care at CustomerCare@neatorobotics.com.
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