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NEC i-Series User Manual

NEC i-Series
8 pages
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ACD
User Guide
92600ACDU03
92600ACDU03.qxd 3/12/01 11:14 AM Page 1

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NEC i-Series Specifications

General IconGeneral
DisplayLCD
SpeakerphoneYes
Programmable KeysYes
Message Waiting IndicatorYes
Headset JackYes
Volume ControlYes
CompatibilityNEC Phone Systems
Line SupportMultiple Lines
Power SupplySystem Powered

Summary

Answering Calls

Answering Outside Calls

How to answer an outside call ringing your ACD Group using handset or speakerphone.

Logging into ACD Group

Instructions for logging your extension into the ACD Group via Keyset or DSL/SLT.

Handling Calls

Logging out of ACD Group

Steps to log your extension out of the ACD Group using Keyset or DSL/SLT.

Work Time Operations

Explanation of Work Time, its types (Manual/Automatic), and purpose.

Activating Work Time

Procedures to activate Work Time using Keyset or SLT/DSL methods.

Canceling Work Time

Procedures to cancel Work Time using Keyset or SLT/DSL methods.

Activating Rest Mode

Steps to activate Rest Mode using Keyset or SLT/DSL methods.

Canceling Rest Mode

Steps to cancel Rest Mode using Keyset or SLT/DSL methods.

Transferring Calls

How to transfer a call to an ACD Group via Keyset or SLT.

ACD Group Status Display

Explanation of the Queue Status Display feature for ACD groups.

Emergency Call to Supervisor

How to place an Emergency Call to an ACD Group Supervisor for assistance.

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