SigmaBlade Gold Warranty Program
Introduction
NEC Corporation of America, “NECAM”, offers one of the
strongest warranty programs in the computer industry. This
document will focus on the NECCare Gold Warranty Program
for the Express5800SigmaBlade Server
Warranty Registration
For efficient service, register yo ur system online at:
http://www.necam.com/registration
Upon receip t of the r egistration information of your ne w NEC
product you will be entitled to utilize NEC’s online Self-
Support web site. You will find such information as; product
updates, specific warranty coverage for your product or you
can initiate technical support for your questions all from one
location.
Program Highlights
NEC Corporation of America’s NECCare Gold Warranty
Program offers you the following benefits:
■
3-Years Gold W arranty coverage
■
3-Years of Next Day On-site Repair Support, after phone
diagnosis
1
,
2
■
24x7 x365 toll-free hard ware technical phone support in the
continental US and Canada
■
Next day onsite response is from time of dispatch. An
authorized service technician will be on site the following
day once a service call is deemed necessary following
trouble-shooting efforts between the customer and
NECAM.
■
24x7 Email Alert Monitoring
♦
NEC Service Management software is enabled and
configur ed to monitor fatal and recoverable
hard ware errors resulting in Email notifications to
the systems administrator and NECAM Technical
support.
1
NECAM will use commercially reasonable best efforts to provide next day on-site service. NECAM is not responsible for service
calls missed outside the control of NECAM. If your location is outside of a NECAM authorized third party provider’s service
coverage area, the response time may be longer and/or an additional travel charge may be assessed. Response times are objectives
and not guarantees. In some cases, on-site service may not be available. All service response times are contingent upon parts
availability
.
Customer must be able to sign and receive parts as requested by NEC to meet Next Day Service.
2
Sunday Hardware Repair Support dependent on part delivery.
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