50
4. Dial *.
-OR-
5. Dial the number you want to call.
Note:
If you hear “stutter” dial tone after dial
the number, ARS is requesting that you
enter an Automatic Route Selection
Authorization Code.
AUTOMATIC CALL DISTRIBUTION
(ACD)
Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the Log In Service
Code (Default *5).
2. Dial the log in code (up to 20 digits).
Note:
This step is not required if the ID code is
disabled.
AIC Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
2. Dial the log in code (up to 20 digits).
Note:
This step is not required if the ID code is
disabled.
3. Dial the Agent Identity Code (AIC – up to four
digits).
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