a.
Select Support
› Support Center › Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name, support-data.7z.
6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit.
What’s next?
Your fan canister replacement is complete. You can resume normal operations.
Drives
Requirements for E5700 drive replacement
Before you replace a drive, review the requirements and considerations.
Shelf types
You can replace a drive in a 24-drive shelf, in a 60-drive shelf, or in a drive drawer.
This procedure applies to IOM12 and IOM12B drive shelves, and DCM and DCM2 drive shelves.
This procedure is for like-for-like shelf IOM hot-swaps or replacements. This means you can
only replace an IOM12 module with another IOM12 module or replace an IOM12B module with
another IOM12B module. (Your shelf can have two IOM12 modules or have two IOM12B
modules.)
24-drive shelves
The figures show how the drives are numbered in each type of shelf (the shelf’s front bezel or end caps have
been removed).
Drive numbering in an E5724 controller shelf or DE224C drive shelf
Your E5724 storage array might include one or more SAS-2 legacy expansion drive trays,
including the DE5600 24-drive tray or the DE6600 60-drive tray. For instructions for replacing a
drive in one of these drive trays, see
Replacing a Drive in E2660, E2760, E5460, E5560, or
E5660 Drive Trays
and Replacing a Drive in E2600, E2700, E5400, E5500, and E5600 12-Drive
or 24-Drive Trays
.
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