Wireless Troubleshooting guide
First, check whether your modem/router’s Wi-Fi is turned ON or not. Check LED light status for 2.4 GHz and 5 GHz Wi-Fi.
If 2.4 GHz and 5 GHz Wi-Fi is turned OFF, it means that your Wi-Fi service is disabled.
Accessing modem/router's web user interface
1 Connect a computer and modem using Ethernet (Yellow) cable.
2 Open a web browser (such as Internet Explorer, Google Chrome or Firefox), type following address into the address
bar and press Enter.
3 http://192.168.20.1
4 Type admin in both the User Name and Password fields and click OK.
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