Netgate XG-7100-1U - Additional Resources; Warranty and Support Information

Product ManualXG-7100-1U
• Ensure the terminal program is configured for the proper character encoding, such as UTF-8 or Latin-1, depend-
ing on the operating system. (See the previous entry under “GNU screen”)
Serial Output Stops After the BIOS
If serial output is shown for the BIOS but stops afterward, check the following items:
• Ensure the terminal program is configured for the correct speed for the installed operating system. (See “No
Serial Output” above)
• Ensure the installed operating system is configured to activate the serial console.
• Ensure the installed operating system is configured for the proper console (e.g. ttyS1 in Linux). Consult the
various operating install guides on this site for further information.
• If booting from a USB flash drive, ensure that the drive was written correctly and contains a bootable operating
system image.
1.5 Additional Resources
1.5.1 Professional Services
Support does not cover more complex tasks such as CARP configuration for redundancy on multiple firewalls or
circuits, network design, and conversion from other firewalls to pfSense. These items are offered as professional
services and can be purchased and scheduled accordingly.
Please see https://www.netgate.com/our-services/professional-services.html for more details
1.5.2 Netgate Training
Netgate training offers training courses for increasing your knowledge of pfSense products and services. Whether
you need to maintain or improve the security skills of your staff or offer highly specialized support and improve your
customer satisfaction; Netgate training has got you covered. Check us out at https://www.netgate.com/training/
1.5.3 Community Support Options
You can find out more information about our active forums, subreddit, IRC, mailing lists and more here: https://www.
netgate.com/support/contact-support.html#community-support
1.6 Warranty and Support Information
• One year manufacturer’s warranty.
• Please contact Netgate for warranty information.
• All Specifications subject to change without notice
For support information, view our support plans.
1.5. Additional Resources 39