Troubleshooting and Frequently Asked Questions
34
A6210 WiFi USB Adapter
Adapter Does Not Connect to a WiFi Network
If you cannot connect the adapter to a selected WiFi network as described in Join a WiFi
Network on page 11, after you click the icon in the system tray or on your desktop to open
NETGEAR genie, the Home screen displays the following graphical network representation:
Try these troubleshooting tips:
• Make sure that your adapter is inserted securely into the USB port on your computer.
• If the network uses WiFi security, check that you use the correct WiFi security settings or
use Push 'N' Connect if the network supports WPS.
• Some networks restrict use to only computers or WiFi devices with known MAC
addresses. If that is the case, follow the steps in
View More Information About the
Adapter and Network
on page 26 to find the MAC address for your adapter and provide it
to your network administrator.
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