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NETGEAR SC101 - Storage Central NAS Server User Manual

NETGEAR SC101 - Storage Central NAS Server
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NETGEAR SC101 - Revised Troubleshooting Guide
Update the SC101 firmware and SCM utility to the latest version, found here.
Warning! Use the power adapter that came with the SC101. Other adapters, such as laptop
power adapters, may destroy the hard disks!
Viewing and Accessing Drives ............................................................................................ 3
Troubleshooting Tips ....................................................................................................... 3
Windows Disk Management Unallocated Partitions ....................................................... 3
Cannot See Partition (Old Firmware Problem) .................................................................... 7
If a partition has never been seen on a particular computer ............................................ 8
If a partition disappears — one that a particular computer could see before .................. 8
Cannot Create a Mirror ........................................................................................................ 9
Prerequisites ..................................................................................................................... 9
Check LED Lights (URL Link) ................................................................................. 10
Check Cables ............................................................................................................. 10
Check the Drive Partition ........................................................................................... 10
Hardware ............................................................................................................................ 11
LED Indicators ............................................................................................................... 11
D-Link or FritzBox Routers ........................................................................................... 11
LAN Connection ............................................................................................................ 12
Defragmenting ............................................................................................................... 12
Hard Disk Problems and Drive Errors ........................................................................... 13
SCM Software .................................................................................................................... 14
Right side of GUI screen is cut off ................................................................................ 14
SCM Installation ............................................................................................................ 14
Error Messages ................................................................................................................... 15
List of Error Messages ............................................................................................... 15
“No Central Storage Device was Found” in SmartWizard ............................................ 16
SmartSync Pro Activation Error .................................................................................... 18
Error "Drive attachment failed" when Attach Partition Fails ........................................ 19
About the SC101 ................................................................................................................ 20
System Requirements ..................................................................................................... 20
What operating systems cannot be used? ................................................................... 20
Heat and the SC101 ....................................................................................................... 20
Does vertical disk mounting affect disk life? ............................................................ 20
SC101 and Heat Generation ....................................................................................... 20
How does heat affect the Storage Central performance? ........................................... 21
SC101 Performance ....................................................................................................... 21
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Questions and Answers:

NETGEAR SC101 - Storage Central NAS Server Specifications

General IconGeneral
BrandNETGEAR
ModelSC101 - Storage Central NAS Server
CategoryStorage
LanguageEnglish

Summary

Viewing and Accessing Drives

Troubleshooting Tips

Solutions for SC101 disappearing or dropping off the network.

Windows Disk Management Unallocated Partitions

Workaround for unallocated partitions in Windows Disk Manager.

Cannot See Partition (Old Firmware Problem)

If a partition has never been seen on a particular computer

Steps to attach a partition not previously seen by the computer.

If a partition disappears — one that a particular computer could see before

Steps to re-attach a partition that previously disappeared.

Cannot Create a Mirror

Prerequisites

Requirements for creating a mirror, including drive compatibility.

Check LED Lights

Verifying LED status for network link and activity.

Check Cables

Ensuring IDE, power, and Ethernet cables are securely connected.

Check the Drive Partition

Verifying drive partitioning and space for mirroring.

Hardware

LED Indicators

Explains the meaning and actions for SC101 LED lights.

D-Link or FritzBox Routers

Troubleshooting steps for specific router models.

LAN Connection

Defragmenting

Hard Disk Problems and Drive Errors

Hard disk does not work

Troubleshooting steps for non-functional hard disks.

Unable to enumerate drive

Resolving issues with drive enumeration and mapping.

Unusable drive

How to remove an unusable drive using ut.exe.

SCM Software

GUI Screen Cut Off

Adjusting Windows appearance or graphics card settings to fix GUI display.

SCM Installation Issues

Troubleshooting incomplete or failing SCM installations.

Error Messages

List of Error Messages

Table of SC101 error messages and their meanings.

“No Central Storage Device was Found” Error

SmartSync Pro Activation Error

Drive Attachment Failed Error

About the SC101

System Requirements

Lists required operating systems and software for SC101.

Incompatible Operating Systems

Lists incompatible operating systems.

SC101 Heat Considerations

Discusses SC101 operating temperature and safety.

Vertical Disk Mounting

Information on whether disk orientation impacts lifespan.

SC101 Heat Generation

Explains SC101 heat testing and safe operating conditions.

Heat Impact on Performance

Impact of heat on Storage Central performance.

SC101 Performance Metrics

Critical requirements and factors affecting SC101 performance.

Self-certifying File System (SFS)

New Technology File System (NTFS)

SAN and Network Attached Storage (NAS)

SC101 Command Line Interface (CLI)

Using CLI Commands

Steps to access and use CLI commands for SC101.

Fixing Corrupted Characters

Disabling Promise Drivers for SCM Installation

Removing Unusable Drives with ut.exe

Data Recovery with SFSExtract.exe

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