Troubleshooting 33
Troubleshooting Connectivity Using the Ping Utility
Most computers and routers have a diagnostic utility called ping that sends an request to a target
device. The device then replies. The ping utility makes it easy to troubleshoot a network.
Testing the Path from a PC to Your Router
You can ping the N300 wireless router to verify that the LAN path from your computer to your
router is set up correctly.
To ping the wireless router:
1. From the Windows toolbar, click Start and select Run.
2. In the field provided, type Ping followed by the address of the router, as in this example:
ping www.routerlogin.net
or
ping 192.168.1.1
3. Click OK.
You should see a message like this one:
Pinging 192.168.1.1 with 32 bytes of data
If the path is working, you see this message:
Reply from 192.168.1.1: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
– Make sure that the LAN port light is on. If the light is off, follow the instructions in
“Front Panel” on page 3.
– Check that the corresponding lights are on for your computer’s network interface
card.
• Wrong network configuration
This section includes advanced troubleshooting techniques.
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