Netum C990 - Page 13


FAQ
1. Somebarcodescannotberead,why? 
a. Dirtyorunclearbarcodesmightnotberead. 
b. Thepossiblereasonisthatsettingforsomebarcodetypesnotcommonly 
usedisoffbydefault.Youneedtoactivateaspeciicbarcodetypetogetitto 
work.Pleasecontactusforhelporyoumaygotoouroficial
website
 ”www.gzxlscan.com”todownloadthecompletemanualandthen
refertothe
 sectionof “Symbologies”.

2. HowtochangeterminatortoTAB? 
Pleaserefertothesectionof“Terminatorconiguration”fromthefullmanual

downloadedfromouroficialwebsite.

3.Arethereanybarcodesforapplyingorremovingpreix&sufix?
Yes,youmaygotoouroficialwebsite”www.gzxlscan.com”todownloadthe 
completemanual,refertothesectionof“preixandsufix”orturntocustomer 
serviceforhelp. 

4. Howtosolvethemessycodeproblemencounteredwhileusingotherforeign 
languages? 
ThedefaultlanguageisEnglish.Pleasereferto“KeyboardLanguage”tochange 
thelanguage.

5. WhyscannercannotreadItalyPharmacycode? 
D o w n lo a d t h ef ul l m a n u a l f r om o ur of  i ci a l we bs i t eac cor d in gt o thescanner’s 
modelnumber,refertothesectionofCode32thenscan"EnableCode32"to 
enablethescannertoreadItalypharmacycode. 

6. Whyscannercannotreadadd‐on2or5codes? 
D o w n lo a d t h ef ul l m a n u a l f r om o ur of  i ci a l we bs i t eac cor d in gt o thescanner’s 
modelnubmer,refertothesectionofADD‐Oncodeandscantheappropriate 
commandbarcodetoenablethescannerreadit. 

7. WhyscannercannotreaddatamatrixGS1inacorrectformat? 
Scan“EnableFuntionKeyMapping”fromthismanualwillenablescannerto 
outputgroup separator.