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FrequentlyAskedQuestions(FAQ)
Q:WhenIplugthedeviceintomycomputer,theWindowsHardwareinstallationwindowasksmetoinstalladriver.WhatshouldIdo?
A:WhenyouconnectthedevicetoPCforthefirsttimeorhasjustrestoredthefactorydefaultsettings,youmaycomeacrosssuchprompt.
JustclickonNext
buttontofinishtheautomaticinstallation.Normally,Windowsshouldnotdothisbecauseitshouldseethedeviceasanexternalharddrive.
Q:Whydoesthedeviceseemnottosuppo rtmymicroSDcardasexpected?
A:ThesystemofthedevicesupportsonlymicroSDcardsinFAT32format.IfyourcardisinanyformatotherthanFAT32,no wonderyou findthatthedevice
seemsnotabletosupportit.However,youcandirectlyeraseitonthisdevicefollowingsuchdirectory:Settings>Storage>External
Storage>Erase.Afterbeing
erased,thecardwillturnintoFAT32bydefaults.
Warning:BeforeerasingorreformattingyoumicroSDcard,makesurealldataonthecardhavebeenbackeduporyoureallydon’twantthemanylonger,
otherwise,theywillbeforevergone.
Q:Mydevicefreezes,whatshouldIdo?
A:TrypenetratingapininsidetheResetHolebuttonuntilthedeviceisresetandthenrestartthedevice.
Q:Idownloadedanapplication,butIcannotinstallitinmydevice.Why?
A:SomeapplicationsdevelopedforAndroidmobilemightnotrunproperlyintheDevice.Pleaseconsulttherespectivesoftwaredeveloperforfurtherinformation.
YouareNOTsuggestedtoenableUnknownSourcesunder“Settings Security”.
Q:Whencharging,mydeviceshowsitischa rgingbutwillnotpoweron.What’stheproblem?A:Pleasetrychargingforabout30minutes,andthenrestartthe
device.Iftheproblemremains,tryinsertingapinintotheResetholetoresetthedevice.
Q:ThedevicecannotenterAndroidsystemafterpo wer‐on,whatshouldIdo?
A:Makesurethedevicehasenoughbatterychargebeforepower‐on.IfyoufailtoenterAndroidsystemaftermanytries,pleasetrytheRecoverymodetorestore
factorydefaultsettings(referringtotheprobl emof
forgettingpasswordbelow),orcontactyourvendorfortechnicalhelporsupport.
Q:Thedeviceisunabletobecharged,whatshouldIdo?
A:Makesureyouuseadedicatedpoweradaptorprovidedforthedevice.Iftheproblemstillexists,contactthevendor.
Q:Thedevicerunsslowly,howtospeeditup?
A:Themoreapplicationsyouhaveinstalled,theslowerthedeviceis.Pleaseuninstallsomeapplicationsthatyoudon’tuseoftentospeeditup.
Q:Iforgetmypower‐onpasswordorgraphic,howtostartupthedevice?
A:Ifyouforgetyourpassword,youhavetoentertheRecoverymodetoloaddefaultfactorysettings:PressPowerbuttontoconfirmenteringtheRecoverymode.
(1)Poweroffthedevicefirst.Pressandhold
downtheVOL+buttonandPowerbuttontoenterRecoverymode.
(2)UseVOL+/‐buttontomovethecursorup/downandselect‘Wipedata/factoryreset’.
(3)PressPowerbuttontoconfirmenteringtheRecoverymode.
(4)UserVol+/‐buttontoselect“Yes‐‐deletealluserdata”andconfirm
withPowerbutton.
(5)Select“Rebootsystemnow”beforepressingPowerbuttontoconfirm.
Whenyourdeviceisrestarted,thepresetpasswordwillbedeactivated.
Q:Thedevicepromptsme lackofspace,howtoreleasemorespace?
A:Applicationsareinstalledininternalmemoryofthedevicebydefault.Spacegetslessifyouinstallmoreandmoreapplications.Pleaseuninstallsome
applicationsormovesometoexpandablememorylikeMicroSDcardtorelease
space.
Q:HowtoaccessInternetviaWi‐Fi?
A:ThedevicefeaturesWi‐Fimodule.MakesurethereisaWi‐Firouternearby,andthengoto“Settings” “Wireless&Network”.TurnonWi ‐Fi,thedeviceshould
searchforWi‐Firoutersaroundyouand listthem.Click
therouterthatyouwanttoconnect,enterpasswordifrequired.Whenconnectedsuccessfully,youcan
surfontheInternetthen.PleasegetclosertotheWi‐Firouteraspossibleasyoucantoavoidweaksignal.
Q:IhaveproblemsmakingaWi‐Ficonnection.WhatcanIdo?
A:
‐CheckyourWi‐Firouter/modembyusinganotherWi‐Fidevice(ex:friend’slaptop)toverifythatyourrouter/modemisfunctioningproperly.
‐CheckyourWi‐Firouter/modemdocumentationtoseeifithasapairingbuttonthatneedstobepressed.Somemodemshavesuchabuttonthatmustbe
pressedtheveryfirsttimeyoutrytomakeaWi‐Ficonnectionwithanewdevice.
‐Makesurethatyouarerelativelyclosetothemodem/routertomakeyourfirstconnection.Thenlateryoucantesttoseehowfarawayyoucanmakea
connection.‐Tryconnectingto
afriend’sWi‐Fiaccesspointtoseeifreactsthesameway.Ifitconnects,thenyouknowthatyou’llhavetosetyourWi‐Fi
router/modemwithsimilarparameters.
‐TurnofftheWi‐Fi,thenturnitbackonagain.GotoSettings‐>WirelessNetwork‐>Wi
‐Fi.
‐Makesureyouhaveenteredthecorrectpasswordifrequired.
Q:WhyismyUSBdrivenotsupportedbythetablet?
A:Currently,USBstoragewithmultiplepartitionsmaynotbewellsupportedbythetablet.Therefore,ifyourUSBstoragehasmultiplepartitions,itissuggested
thatyoushoulduseaUSBdevicewithonlyonepartitionforachange.
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