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1.877.646.52 88
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com or feel free to contact
customer service: 1-877-646-5288.
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor doesn’t start or
attachment doesn’t
rotate.
• For the cups, make sure that the tabs are seated in the slots and
turned clockwise.
Food is unevenly chopped.
• Either you are chopping too much food at once, or you are not
pulsing properly. Reduce the amount of food in the cup.
Food is too finely chopped
or too watery.
• The food has been over processed. Use short pulses for best
results. Press down on the cup in short intervals.
You cannot achieve
snow from ice cubes.
• For best results use ice straight from the freezer. Try using short
pulses instead of one long one.
• Make sure the cup is completely dry before adding ice.
Cup is leaking.
• Make sure that your lid or blade assembly is properly assembled to
the cup. Leaking may occur if it is misaligned when twisted onto
the cup. Turn the lid tightly clockwise.
Unit doesn’t turn on.
• Make sure the unit is plugged in.
• Rotate and press down on the cup to turn the unit on.
• Make sure the blade assembly is properly assembled to the cup and
that it is not misaligned.
Unit doesn’t turn off.
• Unplug the power cord from the electrical outlet and call customer
service for support.
Doesn’t mix well.
• Pulse ingredients for best results. Press down on the cup in short
intervals for even blending and chopping. For frozen ingredients,
pulse in short intervals of 2-5 seconds and repeat.
Lid/blade assembly will
not properly align to the
cup.
• Set the cup on a level surface. Place the lid or blade assembly on
top of the cup and align the threads so that the lid/blades sit flat
on the cup. Twist clockwise so that the lid/blades evenly align to
the cup until you have a tight seal.
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