TROUBLESHOOTING GUIDECARE & MAINTENANCE
CLEANING
1 Separate all parts.
2 Wash all containers in warm, soapy
water with a soft cloth.
3 Hand-Washing
Wash blade assemblies in warm,
soapy water using a dishwashing
utensil with a handle to avoid direct
contact with the blades. Exercise
care when handling blade assemblies
as the blades are sharp. Thoroughly
rinse and air-dry all parts.
Dishwasher
All attachments are dishwasher safe.
Place the lids, blade assemblies,
and twist-o reservoir on the top
rack of the dishwasher O N LY. The
pitcher and cup can be placed on
the top or bottom rack. Ensure the
blade assemblies are removed from
their containers before placing in
the dishwasher. Exercise care when
handling blade assemblies.
Motor Base
Turn o the unit and unplug the
motor base before cleaning. Wipe
motor base with a clean, damp cloth.
To clean the touchscreen, apply an all-
purpose cleaner to a soft cloth, such as
microfiber, and wipe gently.
NEVER directly spray the base or
touchscreen with water or other liquids.
DO NOT use abrasive cloths, pads, or
brushes to clean base or touchscreen,
as they can dull or scratch the surface.
FreshVac™ Pump
NEVER submerge the pump in water or
other liquid.
If you see water or other
liquid in the twist-o reservoir:
1 Remove twist-o reservoir
from pump and wash and dry
it thoroughly.
2 Run pump for 10 seconds to clear
any fluid.
3 Wipe pump clean with a soft cloth.
4 Reattach twist-o reservoir to pump.
STORING
Wrap power cord around cord wrap on
back of motor base. Store unit upright
and store all blade assemblies inside or
attached to their respective containers
with their lids locked into place.
DO NOT store blended or unblended
ingredients in the Single-Serve
FreshVac Cup with the Pro Extractor
Blades® Assembly attached. Use only
the spout lid when storing blended or
unblended ingredients in the cup.
DO NOT stack items on top of the
containers. Store any remaining
attachments alongside the unit or
in a cabinet where they will not be
damaged or create a hazard.
RESETTING THE MOTOR
THERMOSTAT
This unit features a unique safety
system that prevents damage to
the motor and drive system should
you inadvertently overload it. If the
unit is overloaded, the motor will be
temporarily disabled. Should this occur,
follow the reset procedure below.
1 Unplug the unit from the
electricaloutlet.
2 Allow the unit to cool for
approximately 15 minutes.
3
Remove the container’s lid and blade
assembly. Empty the container and
ensure no ingredients are jamming
the blade assemblies.
IMPORTANT: Ensure that
maximum capacities are not
exceeded. This is the most typical
cause of appliance overload.
If your unit needs servicing,
please call Customer Service
at 1-877-646-5288.
WARNING: To reduce the risk of shock and unintended operation,
turn power o and unplug unit before troubleshooting�
Unit doesn’t turn on�
• Make sure unit is plugged in.
• Display will read “ ” once connected to power.
• Place container on base and rotate it clockwise until it clicks into place. Available
programs will illuminate, indicating the unit is ready for use.
Unit doesn’t turn o�
• Remove container from base by rotating it counterclockwise and lifting it. Display
should turn o. Unplug the power cord from the outlet.
Doesn’t mix well; ingredients get stuck�
• Using the pre-set programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are
routinely getting stuck, adding some liquid will usually help.
• When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won’t stick to counter or tabletop�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT attempt to use unit when the motor base is stuck to a surface that is not
secure (cutting board, platter, plates, etc.).
Unit is dicult to remove from counter for storage�
• Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you.
Touchscreen display shows a blinking
“
”
message�
• The Smart Screen™ Motor Base can detect which container is installed. You may be trying
to use a program that is not designed for the container you have installed. The programs
available for a particular container will illuminate once the container is properly installed.
Pump won’t turn on�
• Ensure that working batteries are installed correctly in the pump, and the battery cover
is securely in place.
• If using an optional AC adapter, make sure it is manufactured by SharkNinja. Other
after-market adapters are not compatible with the pump.
• If using a SharkNinja AC adapter, make sure the connector is inserted fully into the pump.
Pump won’t turn o when using the pitcher�
The pump will shut o once a vacuum seal is achieved. If a vacuum seal is not achieved,
you will be able to remove the pump from the lid. If this happens, turn o the pump and
check the following:
• Make sure the pour spout on the lid is fully closed and the lid’s handle is clicked in place.
• Ensure the FreshVac Tab on the lid is properly installed. DO NOT remove the tab from the lid.
To Next Page
Loading...
Need help?
General