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AU 61 2 8801 7666 | NZ 64 800 112 660
TROUBLESHOOTING GUIDE WARRANTY
• How do I adjust the temperature or time while using a single zone?
When a single zone is running the time or temperature can be adjusted at any time by
pressing the up/down arrows.
• How do I adjust the temperature or time while using both zones?
Select the desired zone, then use the TEMP arrows to adjust the temperature or the
TIME arrows to adjust the time.
• Can I cook dierent foods in each zone and not worry about cross contamination?
Yes, both zones are self-contained with separate heating elements and fans.
• How do I pause or stop one zone when using both zones?
Select the zone you want to pause or stop, then press the START/PAUSE button
• Is the drawer safe to put on my countertop?
The drawer will heat up during cooking. Use caution when handling, and place them on
heat-safe surfaces only. DO NOT place the drawer on top of the unit.
• When should I use the crisper plate?
Use the crisper plate when you want food to come out crispy. The plate elevates the
food in the drawer so that air can flow under and around it to cook ingredients evenly.
• Why didn’t my food cook fully?
Make sure the drawer is fully inserted during cooking. For consistent browning, make
sure ingredients are arranged in an even layer on the bottom of the drawer with no
overlapping. Shake drawer to toss ingredients for even crispiness. Cook temperature
and time can be adjusted at any time during cooking. Simply use the TEMP arrows to
adjust the temperature or the TIME arrows to adjust the time.
• Why is my food burned?
For best results, check progress throughout cooking and remove food when desired
level of brownness has been achieved. Remove food immediately after the cook time
ends to avoid overcooking.
• Why do some ingredients blow around when air frying?
Occasionally, the fan from the air fryer will blow lightweight foods around. Use wooden
toothpicks to secure loose lightweight food, like the top slice of bread on a sandwich.
• Can I air fry wet, battered ingredients?
Yes, but use the proper breading technique. It is important to coat foods first with flour,
then with egg, and then with bread crumbs. Press breading firmly onto the battered
ingredients, so crumbs won’t be blown o by the fan.
• Why did the display screen go black?
The unit is in standby mode. Press the power
button to turn it back on.
• Why is the unit beeping?
Either the food is done cooking, or the other zone has started cooking.
• Why is there an “E” message on the display screen?
The unit is not functioning properly. Please contact Customer Service at
AU 61 2 8801 7666, NZ 64 800 112 660
.
19AU ninjakitchen.com.au | NZ ninjakitchen.co.nz
ONE (1) YEAR LIMITED REPLACEMENT WARRANTY
For guarantee claims, you will need to submit a proof of purchase in the form of a valid
receipt that displays date and place of purchase. This warranty does not replace but is in
addition to your statutory rights.
If your product becomes defective due to faulty material or workmanship within a period
of 1 year from the date of purchase, we warrant to do the following:
• For New Zealand Consumers: We will replace the defective/faulty part with a new
product, free of charge, or if the unit is deemed defective/faulty we replace the unit
with an equivalent or upgraded model, at our discretion.
• For Australian Consumers: Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Replacement items will be covered by the limited warranty for the balance of the
warranty period
from the date of the original purchase. Please note: Your warranty is
subject to the following conditions.
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been
dropped, damaged or dropped in water.
• To avoid the risk of electric shock, do not disassemble or attempt to repair the
appliance on your own. If the supply cord is damaged, it must be replaced by a
qualified electrician to avoid a hazard. Incorrect re-assembly or repair can cause a risk
of electric shock or injury to persons when the appliance is used.
• The item has not been misused, abused, neglected, altered, modified or repaired
by anyone.
• The item has been subjected to fair wear and tear.
• The item has not been used for trade, professional or hire purposes.
• The item has not sustained damage through foreign objects, substances or accident
What is not covered?
• Accessories supplied with the item.
• Components that are subject to natural wear and tear caused by normal use in
accordance with operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this
warranty.
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