Nomadic NC-X2 - Warranty Policy; Warranty Period and Coverage; Optional Warranties and Core Charge; Warranty Exclusions and Labor

NC-X
2
Instalation Manual Ver. 240130 18 Nomadic Cooling Co
Nomadic Cooling is dedicated to delivering top-quality
products coupled with outstanding customer service. We
provide an industry-leading warranty for our products to
ensure your satisfaction and peace of mind. Technical
support is avaiable for the lifetime of any X Series AC
unit. Please review the following warranty policy.
1. Warranty Period
All X Series AC units are covered by a one year war-
ranty period which begins on date of purchase. An
optional one-year extended warranty is avaiable if
purchased prior to initial warranty period expiration.
Note: X
3
AC units purchased prior to December 1, 2023
are covered by an initial two-year warranty.
2. Warranty Coverage
During the warranty period, the Nomadic Cooling Co
Warranty will cover all X Series AC units that experi-
ence any defects due to manufacturing or workman-
ship issues. The customer shall be responsible for all
shipping costs to get the X Series AC unit to and from
Nomadic Cooling for inspection, repair, repacement
or upgrade.
3. Optional Extended Warranty (X2 and X3)
You may purchase a one-year extended warranty for
any X Series AC unit which provides the same cover-
age as described above (#2).
4. Optional Refundable Core Charge
If you wish to have a repacement X Series AC unit
shipped prior to Nomadic Cooling receiving the warran-
tied unit, a core charge of up to 50% of the Manufactur-
er’s Suggested Retail Price (MSRP) may apply. This core
charge is intended to ensure the return of the warran-
tied unit to Nomadic Cooling. The core charge will be
added to the purchase price of the repacement unit
and is refunded upon Nomadic Cooling’s receipt and
evaluation of the returned unit. If the warranty depart-
ment determines that a defect was due to Nomadic
Cooling’s fault, the core charge will be refunded in full.
5. Exclusions and Limitations
The following are not covered by the warranty:
• Damage caused by misuse, negligence, accidents,
or unauthorized modifications.
• Damage resulting from improper instalation, main-
tenance, or storage.
• Damage caused by natural disasters, fire, water, or
any other external factors beyond our control.
• Normal wear and tear, cosmetic damages, or minor
imperfections that do not affect the functionality
of the product.
• Warranty, including an optional extended warranty,
is non-transferable.
6. Labor Exclusion
Nomadic Cooling’s warranty policy does not cover any
abor costs associated with the inspection, repair, or
repacement of an X Series AC unit. Any additional ex-
penses reated to abor, including but not limited to
instalation, removal, or troubleshooting, shall be the
sole responsibility of the customer.
7. Warranty Caims
To initiate a warranty caim, please e-mail or call us.
Our representatives will guide you through the neces-
sary steps and provide instructions on how to proceed
with the warranty caim.
Please note that this warranty policy is subject to the
terms and conditions stated herein and may be sub-
ject to change without prior notice. Nomadic Cooling
reserves the right to determine the validity of all war-
ranty caims and to make the final decision regarding
repairs, repacements, or refunds.
For warranty caims, additional information
or any questions, please contact us at:
Support@NomadicCooling.com
or call us at (480) 576-2489.
SERIES
DC-Powered Rooftop AC Units
WARRANTY POLICY
For X Series DC-Powered Rooftop AC Units