Nortel BCM50 2.0 - Configuration Guide Manual

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BCM50 2.0

Business Communications Manager

Document Status: Standard

Document Number: NN40020-300

Document Version: 01.02

Date: October 2006

Device Configuration Guide

Main Page

Table of Contents3
Getting Started with BCM15
About this Guide15
Purpose15
Audience15
Acronyms16
Organization16
About BCM16
Symbols and Conventions Used in this Guide18
Related Publications19
How to Get Help21
Getting Help from the Nortel Web Site21
Getting Help over the Telephone from a Nortel Solutions Center21
Getting Help through a Nortel Distributor or Reseller22
Welcome Panel23
System Software25
Setting Date and Time25
Setting Clock Control to Local System28
System Schedule Settings and Services Scheduling29
Configuring Schedule Names and Timers30
Default Time Settings31
Configuring Scheduled Service31
System Features and Feature Codes33
BCM Feature Codes33
Button Programming Features36
DN Records Parameters41
Main Panel Tabs: Common Fields42
Line Access Tab43
Line Assignment Tab46
Line Pool Access Tab48
Answer Dns Tab49
Capabilities and Preferences Main Tab50
Capabilities Tab52
SWCA Call Group Tab54
Preferences Tab55
ATA Settings Tab57
IP Terminal Details Tab59
Button Programming Table60
Button Programming Tab60
User Speed Dial Tab63
Restrictions Main Tab65
Set Restrictions Tab66
Line/Set Restrictions Tab67
Common Procedures: Copying and Renumbering Dns69
To Copy Telephone Configurations69
Copying Settings to Other Dns69
To Change Telephone Dns70
Renumbering Dns70
Telephony System and Device Programming71
Global Telephony Settings73
Feature Settings74
Feature Settings Panel75
Answer DN Answer Key Levels78
Timers78
Advanced Feature Settings81
System Wide Call Appearances Control81
ONN Blocking (North American Systems)83
Silent Monitor84
Reset Logs85
Configuring System Speed Dial Numbers87
System Speed Dial Panel87
DMC Feature List91
To Arrange the DMC Feature List Using Element Manager92
Arranging the DMC Feature List Using Element Manager92
Setting up Central Answering Positions93
Configuring CAP Assignments (Ecaps)94
To Create CAP Stations95
To Program Module Buttons95
Programming CAP/KIM Buttons95
Managing Lines on a KIM96
Creating Ring Groups97
Ring Groups - Members98
Ring Groups - Line Settings99
Configuring Hunt Groups101
Hunt Groups System Setup102
Configuring the Hunt Group General Settings105
Hunt Group Members and Lines105
Monitoring Hunt Groups109
To Use a Silent Monitor109
Monitoring External Hunt Group Calls109
Configuring Hospitality Services111
Hospitality - General111
Hospitality - Rooms113
To Set up Hospitality Service114
Setting up Your Hospitality System114
To Set up Call Restrictions115
To Set up Wake-Up Services115
To Assign a Room to a Telephone115
To Delete a Room Assignment from a Telephone116
Configuring Analog Telephones and Devices117
Configuring an Analog Telephone120
To Assign a Pause for External Dialing122
Configuring Telephones: Digital Telephones123
Using the DN Panels124
To Assign a Line to a Telephone125
System Dns - Line Access Tab125
Job Aid: Notes about Assigning Lines to Telephones125
To Add Line Assignments128
Line Assignment and Line Pools128
Job Aid: Answer DN Notes129
To Configure Capabilities and Preferences130
Configuring Capabilities and Preferences130
Job Aid: Assigning Intercom (I/C) Buttons (Keys)130
To Configure Telephone Capabilities131
Configuring Telephone Capabilities131
Job Aid: Line Redirection Notes133
To Configure Preferences for a Telephone134
Configuring Preferences134
Job Aid: Call Log Notes135
To Program Telephone Buttons136
Telephone Memory Button Programming136
Job Aid: Notes about Button Programming136
To Program User Speed Dials137
User Speed Dials137
Outgoing Call Restrictions137
To Program Outgoing Call Restrictions138
To Set Restrictions138
To Set Line/Set Restrictions138
Configuring Telephones: IP Telephones139
Configuring an IP Telephone141
PVQM - Proactive Voice Quality Monitoring141
Global Voip Features143
IP Features List143
To Use the Services Button to Access Features145
IP Telephone Feature Display Labels145
To Define a Key Label146
Hot Desking IP Telephone Configurations147
To Set up a Password and Allow Hot Desking148
Using the Hot Desking Feature148
To Reset the Hot Desking Password Field for a Specific IP Telephone149
To Use the Hot Desking Feature to Divert an IP Telephone Configuration149
To Cancel Hot Desking150
To Configure a New Time Zone on a Remote IP Telephone150
Configuring a New Time Zone on a Remote IP Telephone150
To Force a Firmware Download to a Nortel IP Telephone151
Download Firmware to a Nortel IP Telephone151
Default Memory Button Programming for Telephones153
Rules of Default Button Assignment153
7316E Digital Phone Button Defaults154
7316 Digital Phone Button Defaults156
7208 Digital Phone Button Defaults157
7100 Digital Phone Button Defaults158
7406 Digital Phone Button Defaults159
IP Telephone Button Defaults159
IP Telephone 2007 Button Defaults163
IP Audio Conference Phone 2033 Button Defaults167
IP Phone 1120E and IP Phone 1140E171
To Enable Bluetooth® on an IP Phone 1140E173
WLAN Handset 2210/2211/2212 Button Defaults176
WLAN Handset Display178
Status Area178
Information Area179
Feature Options Area179
DMC Portables (413X/414X) (Europe Only)179
Labelling Telephone Sets: Desktop Assistant Portfolio183
Introduction to Desktop Assistant Pro - Administrator Edition187
Desktop Assistant Pro - Administrator Edition Main Window187
Menu Bar Commands188
To Label a Button190
Button Programming190
Button Labeling190
Telephony Features191
Features to Set up Telephone Set Features191
To Move Line Buttons193
Moving Line Buttons193
Receiver Volume193
Programming Distinctive Ringing194
Ring Volume194
Auxiliary Ringer194
Feature Configuration: Answering Calls197
Answering Calls Directed to Your Telephone197
Configuring Handsfree and Handsfree Answerback197
To Configure Handsfree and Handsfree Answerback198
Answering Calls Not Directed to Your Telephone198
Call Queuing198
Directed Pickup198
To Add a Telephone to a Pickup Group199
To Allow Trunk Answer199
To Block User Access199
Pickup Group199
Trunk Answer199
To Assign an Answer DN200
Answer Dns200
Configuring Privacy201
Do Not Disturb201
DND on Busy201
To Program a Telephone for DND on Busy202
To Program Privacy on a Line202
Turn Privacy on or off202
To Automatically Enable Privacy on a Line203
Intrusion Controls203
To Set Intrusion Controls204
Holding Calls204
Using Hold204
Hold Automatically (Autohold)204
To Program Full Autohold on a Line205
To Program Auto Hold on a Telephone205
To Program Exclusive Hold205
Hold a Call Exclusively205
Parking or Transferring Calls205
To Use the Transfer Feature206
To Transfer Unanswered Calls206
Transfer (Answered) Calls206
Transfer (Unanswered) Calls206
To Redirect Lines from the System207
To Allow Redirect207
To Set a Redirect Tone207
Line Redirection207
To Redirect Lines at the Telephone208
To Program Call Forward on the System208
Call Forward (Unanswered) Calls208
To Use Call Forward at the Telephone209
To Block User Access209
Camp-On209
To Use Camp-On210
To Park a Call210
Call Park210
To Retrieve a Parked Call211
To Configure the SWCA System Controls211
Callback211
Sharing Calls by Parking on SWCA Buttons211
To Allow Call Display213
Call Information213
Call Display Information213
Call Duration Timer213
Time and Date Display213
To Reset Call Log Space214
Malicious Caller ID (MCID)214
Call Log214
Logit215
Feature Configuration: Making Calls217
To Block User Access to Feature Programming217
Blocking User Access to Feature Programming217
Protecting Outgoing Call Privacy217
To Allow a Telephone to Make Priority Calls218
Deal with a Busy Signal on an Internal Call218
Priority Call218
Ring Again218
Other Ways of Communicating with Internal Users218
Leaving a Message219
Paging219
To Configure System Settings for Page220
To Configure Telephone Settings for Page220
To Make a Page Announcement221
To Make a Voice Announcement221
Making Announcements to Individuals (Voice Call)221
To Set up a 3-Party Conference Call222
To Set up an Ad Hoc Multiparty Conference Call222
Create a Conference Call222
Dialing Shortcuts224
Last Number Redial224
To Allow Last Number Redial225
Saved Number Redial225
Autodial225
Speed Dialing225
To Program Speed Dials in the DN Record226
To Program User Speed Dials at the Telephone226
Programming Memory Buttons226
To View the Feature that Is Currently Assigned to a Button227
To Configure Memory Buttons for Features227
To Erase a Memory Button227
To Store more than One Number or Code on One Button227
Using Telephones for Special Features229
Special Feature Telephones229
Supervisor Telephone for Silent Monitoring230
Hospitality Services Telephones231
Setting up a Central Answering Position231
Prime Line232
Direct Dial Telephone232
Creating an Enhanced CAP Station233
Hunt Groups233
Ringing Groups234
Display Prompts and Messages235
Common Display Prompts235
Viewing Active Services246
Call Log Prompts247
Report and Record Alarm Codes249
Market Profile Attributes251
Interface Availability251
Analog Interfaces251
Digital Interfaces252
Tones and Cadences253
Core Parameters for Market Profiles260
Analog Trunk Parameters272
GASM8 Parameters276
GASI Parameters278
ATA2 Parameters280
Ata2 Dr6280
Ata2 Dr7282
ISDN Line Services283
Analog and Digital Trunk Types284
About System-Wide Call Appearance (SWCA) Keys287
To Add SWCA Keys to Your Telephone288
To Receive a Call and Assign It to a SWCA Key288
Managing Calls Using SWCA Keys288
To Retrieve a Call from a SWCA Key290
Other Features that Affect How You Use SWCA290
To Conference a Call Parked on a SWCA Key291
Configuring the Music Source293
To Select the Music Source294
Selecting the Music Source294
To Open the Music Manager Administration Application297
To Load Music Onto the BCM297
Configuring Music Manager297
Opening the Music Manager Administration Application297
Loading Music Onto the BCM297
To Delete an Audio File from BCM298
Deleting Music from BCM298
To Add a Sound File to the Play List299
To Remove a Sound File from the Play List299
Adding Music to the Play List299
Removing Music from the Play List299
To Access the Bcmamp Player300
Using the Bcmamp Player300
To Configure a Network Device to be the IP Music Source301
Configuring a Network Device to be the IP Music Source301
Index303

Nortel BCM50 2.0 - Configuration Guide Manual

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