NUANCE Dragon - Troubleshoot Your Headset

Dragon Bluetooth Wireless Headset II
Troubleshoot your headset
Issue Procedures
Headsetwon'tpair
Tryanyofthefollowing:
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EnsureBluetoothisenabledonyourdevice.
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TurnoffBluetoothfor10seconds,andthenturnit
backon.
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Duringinitialpairing,firstturnoffallother
Bluetoothdevicesthatconnecttoyourdevice.
Yourdevicemighthavedifficultydiscoveringyour
DragonBluetoothheadsetiftherearemanyother
Bluetoothdevicesinrange.Ifyourheadsetisn't
listedinthelistofavailabledevices,consider
movingtoadifferentareawheretherearefewer
Bluetoothdevices.
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Moveyourheadsetclosertoyourdevice.Your
headsethasarangeof10meters/32.8feet.
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Restartyourdevice.
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IfyouselectedForget This Deviceonyour
AndroidorAppledevice,dooneofthefollowingto
allowyourDragonBluetoothheadsettore-appear
inthelistofdeviceswhenpairing:
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Apple (iOS 15 or later)—SelectSet-
tings>General>Transfer or Reset
[Device]>Reset>Reset Network
Settings.
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Android
1.
GotoSettings>Systemandtap
theAdvanceddrop-down
button.
2.
SelectReset optionsandthen
tapReset Wi-Fi, mobile, &
Bluetooth.
3.
TaptheReset settingsbutton.
Formoreinformation,consultthetechnical
documentationforyourdevice.
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Ifyou'reusingaWindowsdevice,checkforand
installanyWindowsupdates.Thisdownloadsany
necessaryfilesthatmaybemissing.
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Ifyou'reusingaWindowsdevice,runthe
Windows10Bluetoothtroubleshooter.Thiscan
scanforandfixanyBluetoothproblems.
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