Issue Possible Cause Solution
There is a sound
when water is
pumped into the
evaporating plate
during cooking
This is a sound produced when
the unit draws water and pump
it into the evaporating plate for
steam generation.
This is normal.
ADD WATER blinks
on display and unit
pauses cooking.
There is no water in the water
tank.
Pull the water tank located at the base of the
Steami and fill with water.
Insert water tank into the base of the unit.
Once inserted, press START/CANCEL to
resume cooking. ADD WATER indicator will
disappear.
Steam is coming
out from the
steam vent when
using STEAM,
STERILIZE, STEAM
ROAST, STEAM
BAKE programs
The steam release is part of the
cooking process when using
these programs.
This is normal.
Steam is coming
out from the
steam vent when
using Convection
Cooking Programs
There may be residual water
in the evaporating plate which
causes steam when heated.
Before cooking, ensure that the evaporating
plate has no water and is completely dry. See
Care and maintenance section in this user
guide.
There is a moisture inside the
unit.
Before cooking, ensure that the inner cavity
is completely dry. See Care and maintenance
section in this user guide.
White smoke is
coming out from
the unit.
Excess oil and naturally high fat
foods may produce white smoke
while cooking.
This is normal. It is recommended to empty
oils or fats accumulated in the baking pan
between batches of cooking to avoid excess
smoke.
The inner cavity has not been
cleaned from previous use.
Follow care and maintenance instruction to
clean accessories and remove dried food
debris or grease after every use.
Using oil with low smoke point
such as olive oil may excess
smoke.
Use oil with high smoke point such as
avocado, canola or grapeseed oil.
Black smoke is
coming out from
the unit
Food is burning.
Immediately turn off the unit and unplug. Wait
for smoke to stop before opening the oven
door. Clean all accessories thoroughly.
There is a circuit problem.
Immediately turn off the unit and unplug.
Wait for smoke to stop before opening the
oven door. Contact customer service for
assistance.
WARNING: DO NOT attempt to use the
unit.
The stainless-steel
evaporating plate
has dark spots
during and after
cooking.
These dark spots could be
a result of food residues or
mineral deposits from the steam
evaporating process.
This is normal. Follow steps in Care and
maintenance section of this user guide to
clean the evaporating plate.
Troubleshooting
This section provides solutions to common operational challenges you may
encounter.
Issue Possible Cause Solution
The fan does not
stop even after
cooking time is up.
After cooking, the fan will
continue running for about
30 seconds to cool down the
interior.
This is normal.
Display shows
error code:
Er1
Upper NTC short circuit
WARNING:
Stop using the unit when these error codes
appear.
Disconnect from power supply and contact
Customer Service immediately.
Display shows
error code:
Er2
Bottom NTC short circuit
Display shows
error code:
Er3
Upper NTC open circuit
Display shows
error code:
Er4
Bottom NTC open circuit
NOTE: If you encounter any issue which is not listed above, contact Customer
Service at 800-NUTRI (68874) or email support@nutricookworld.com
for assistance.
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