MNL-1012 Rev A
8
How do I know my spectrometer is transmitting data?
The green LED on the spectrometer flashes when transmitting data.
I’m installing OceanView but I need a product key; where can I find this?
The product key was sent to the contact e-mail on the sales order when you purchased your OceanView license. Contact
info@OceanInsight.com for more information. You’ll need your sales order number, quotation number, the serial number of the
spectrometer that was purchased with the software, and, if known, the e-mail address under which your product key was created to
recover your key.
I connected the Flame to the computer before installing my spectroscopy operating
software to install the drivers. What do I do now?
As detailed below, the steps to take to resolve this issue differ, depending on your computer’s operating system.
Microsoft Windows Operating Systems
1. Open Windows Device Manager. Consult the Windows operating instructions for your computer for directions, if needed.
2. Locate the Universal Serial Bus Devices option and expand the Universal Serial Bus Devices selection by clicking on the "+"
sign to the immediate left.
NOTE
If these procedures do not correct your device driver problem, you must obtain the Correcting Device Driver Issues document from
the Ocean Insight website.
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