MNL-1012 Rev A
10
How do I check the configuration of my spectrometer?
Check the label on the bottom of your spectrometer. You can also check your configuration using OceanView by opening the
Schematic window and double-clicking the spectrometer icon.
Repairs
Sometimes accidents happen! If you need to return your Ocean Insight Product for repair, here is what to do:
1. Contact us to evaluate and diagnose the problem. If it is determined that the product must be returned, the representative will
issue an RMA number.
2. Package your product, ideally in the original packaging, and return it to Ocean Insight, along with the RMA number that you
received.
Upon careful examination, we’ll advise you with an estimate. When your product is ready, it will be returned to you.
Servicing
To keep your instrument in tip-top shape we recommend yearly wavelength recalibration. You can do this yourself if you have
appropriate tools or we can do this for you. Contact your local representative to find out more about service availability and cost. We
offer the following services:
• Wavelength Calibration
• Absolute Irradiance Calibrations
For RMA returns under warranty we will organize and pay for shipping both ways. For accidental damage, you pay only to have the
product shipped to your closest Ocean Insight or Distributor Office.
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