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repaired within a reasonable time or at reasonable cost. The product can also be exchanged for a
different model of the same value. Requests cannot be made for repairs to be carried out on site.
Parts that have been replaced or exchanged become our property.
3. The warranty claim does not apply if repairs or other work is carried out by unauthorized persons
or if our products are equipped with additional parts or accessories that are not approved for our
products.
4. Warranties that have been activated do not cause the warranty period to be extended, nor do they
trigger a new warranty period. The warranty period for any replacement parts installed ends with
the warranty period for the entire product.
5. Any other or further claims are excluded, especially those for replacement due to damage caused
outside of the product, provided there is no obligatory legal liability. We therefore accept no
liability for accidental, indirect or other consequential damage of any kind, which leads to usage
restrictions, data loss, loss of earnings or interruption to business.
Asserting a warranty claim
1. To make use of the warranty service, you must contact the AXDIA Service Center by e-mail, fax
or phone (see below for contact details). You can also use the service form on our website or on
the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If it is determined that a
warranty claim exists, you will be given an RMA number (Return Material Authorization) and you
will be asked to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an RMA number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance paid. Do not enclose any
accessories with the products (no cables, CD's, memory cards, manuals, etc.), unless the AXDIA
Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in such a way that it is visible and clearly
legible.
3. You must enclose a copy of the sales slip as proof of purchase.
4. Once AXDIA has received the product, it will meet its warranty obligations in accordance with the
warranty conditions and will return the product to the sender with carriage and insurance paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by the warranty. If AXDIA
agrees to provide a service outside the warranty, the customer will be invoiced for all repair
and transport costs.
AXDIA will not accept any packages that have not first been approved by AXDIA by means
of an RMA (Return Material Authorization).
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