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Network/Internet Connection
The Ohme ePod uses a 4G data connection which is pre-configured in the factory to communicate
directly to the Ohme backend server.
Signal coverage in the UK is generally very good but it is important to ensure the customer is aware
that the unit relies on a mobile signal. Where it is known to be unreliable, the customer should be
made aware that the smart features of the Ohme unit will also be unreliable. Ohme cannot be held
responsible for the installation location and issues with the public mobile phone network.
Where the unit cannot establish data transfer at the time of plug in, the unit will behave like a dumb
charger and will not schedule the charging session.
Troubleshooting
There is a troubleshooting and FAQ section of the website at www.ohme-ev.com
If there are any queries or issues regarding using the Ohme Charger, please contact the Ohme
Helpdesk via email: help@ohme-ev.com, telephone 0203 375 1586.
Maintenance
The Ohme ePod can be cleaned with a soft damp cloth. Avoid the use of cleaning agents and
solvents. The Ohme ePod is maintenance free. If the charger appears defective or damaged, please
discontinue use and contact the Ohme Helpdesk for advice.
Compliance
The product complies with the relevant elements of:
• BS EN BS EN 61851-1:2019 Electric vehicle conductive charging system. General requirements
• BS IEC 62955:2018 Residual direct current detecting device (RDC-DD) to be used for mode 3
charging of electric vehicles
• BS EN IEC 61000-6-3:2021 Electromagnetic compatibility (EMC). Generic standards. Emission
standard for equipment in residential environments
• BS EN IEC 61000-6-1:2019 Electromagnetic compatibility (EMC). Generic standards. Immunity
standard for residential, commercial and light-industrial environments
• IEC62196-1 Plugs, socket-outlets, vehicle connectors and vehicle inlets
The product also satisfies the following requirements within BS7671:2018+A2:2022 by providing
equivalent functionality within the charging equipment to meet:
• 722.411.4.1 (iv) which describes the functionality required to connect the equipment to a
PME earthing facility
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