54 10 Troubleshooting
10 Troubleshooting
10.1 Using TCP/IP
This section provides information on the possible causes, verifying methods and
recommended actions pertaining to errors which may occur when the printer is used with
TCP/IP.
When Using Windows 95/Windows 98/Windows Me
Cause Treatment
The printer and the computer are
connected to different networks.
Status Display Unable to print (Network Error)
Verification Check with the system administrator of the network to verify
that the network connecting the computer and that connecting
the printer are linked by a router or a gateway.
Action Connect the printer directly to the network connecting the
computer.
An error has occurred on the
network between the computer
and the printer. Connection cannot
be established.
Status Display Unable to print (Network Error)
Verification -
Action Ask the system administrator of the network to check the
network for errors.
The printer is switched off after the
print instruction has been sent
from the computer. Or the print
instruction is sent to the printer
which is switched off.
Status Display Unable to print (Network Error)
Verification Check whether or not the printer is switched on.
Action Switch on the printer.
Print instructions from multiple
computers are sent to the printer
at the same time.
Status Display Unable to print (Network Error)
Verification -
Action - (Printing will be reprocessed automatically.)
Printing files cannot be spooled
due to insufficient disk capacity of
the computer.
Status Display Unable to print (Spool Error)
Verification Double click [My Computer] and right click the disk installed
with Windows 95/98/Me (e.g. C-drive).
Select [Properties] from the menu displayed and check the
free space available.
Action After erasing unnecessary files to increase the free space
available, select [Pause Printing] from the [Document] menu of
the printer window to enable printing to restart.
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