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Other Issues
3
3. Troubleshooting
Symptom Point to check Remedy Reference
Glossiness is not
uniform.
The settings of media type and
weight are incorrect.
Press the <ENTER> button
and select [Menus] > [Tray
Conguration] > the paper tray
conguration you are using, and
then select the proper values for
[Media Type] and [Media Weight].
Or, select a heavier weight in [Media
Weight].
page 57
Color of the printed
image is not what
you expect.
The toner is low. Replace the toner cartridge. page 111
The setting of [Black Finish] is not
suitable for the application.
On the printer driver, select
[Composite Black (CMYK)]
of [True Black (K)] for
[Black Finish].
Advanced
The color adjustment has been
modied.
Do color matching from the printer
driver.
Advanced
The color balance is out of
adjustment.
Press the <ENTER> button and
select [Calibration], and then
[Adjust Density].
Advanced
Color registration is out of alignment. Open and close the top cover.
Or, press the <ENTER> button
and select [Calibration], and then
[Adjust Registration].
Advanced
Solid printing of
CMY 100% is too
light.
[CMY100% Density] is set to
[Disable].
Press the <ENTER> button
and select [Admin Setup] >
[Color Setup] > [CMY100%
Density], and then select [Enable].
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Dots appear. The paper is unsuitable. Use supported paper. page 57
When the interval of the dots is
about 94 mm (4 inches), the image
drum (the green tube) is damaged
or dirty.
Lightly wipe the image drum with a
soft tissue paper.
Replace the image drum when it is
damaged.
page 116
Smears is printed. The paper is moist. Replace it with new paper. page 57
The paper is unsuitable. Use supported paper. page 57
The background of
a printed page is
dark or dirty.
The printer may be malfunctioning. Contact your dealer. Back cover
Nothing is printed. Two or more sheets of paper are fed
simultaneously.
Fan the paper well and load it again. page 62
,
page 63
The printer may be malfunctioning. Contact your dealer. -
Patches appear. The paper is moist. Replace it with new paper. page 57
The paper is unsuitable. Use supported paper. page 57
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