GEN 040226
WARRANTY PROCEDURE
1. If a problem should occur, either the dealer or the end user must contact the Parts and
Service Department and explain the problem.
2. The Parts and Service Manager will determine if the warranty will apply to this particular
problem.
3. If the Parts and Service Manager approves, a Work Authorization Number will be
generated, and the appropriate service agency will perform the service.
4. The service dealer will then complete an invoice and send it to the Parts and Service
Department at Oliver Products Company.
5. The Parts and Service Manager of Oliver Packaging and Equipment Company will
review the invoice and returned parts, if applicable, and approve for payment.
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