Omron 10 Series+ BP791IT

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Omron10Series+™BP791ITBloodPressureMonitorTroubleshooting

Guide

Thisguidewillhelpyousolveproblemsthatmayoccurwhenyou'reusingyourOmronBloodPressure

MonitororuploadingdatafromittoyourHealthVaultaccount.Youmayfinditusefulalsotoreferto

theprintedinstructionsthatcamewithyourdevice.

TroubleshootingTips

Problem PossibleCauses Solutions

EnsuretheUSBcableisproperlyplugged

intothecomputerandthedevice.

BloodPressureMonitor

statusinConnectionCenter

shownas‘Yourdeviceisn’t

connected’

Connectionisnotwell

established

DisconnecttheUSBcableandthe

reconnectit,thenwaitseveralseconds

1. DisconnecttheUSBcable.

2. Makesurethedeviceisturnedoff

bypressingstart/stop.

3. ReconnecttheUSBcable

Ifyouconnectyourcablemorethan20

secondsafteryoutakeareading,

ConnectionCentermaynotdetectit.If

ConnectionCenterdoesnotdetectit,

pleasedisconnectthecableandreconnect

itagain.

Therearemeasurements

onyourbloodpressure

devicebuttheyarenot

uploadingwhenthedevice

isconnected

Computeranddevicemight

beoutofsync

MakesuretheBloodPressureMonitor

selectorisswitchedtothecorrectuser(A

orB).NOTE:YoucanconfigureConnection

CentertouploaddatafromAorBorboth.

Poweroff

Checkthatthedeviceisturnedon.

Ifrunningfromawalloutlet,checkthatthe

cordisattachedtoboththedeviceand

outlet.

Devicedisplayisblank.

Nobatterypower

Replacebatteries,referringtothebattery

installationinstructions.



Checkforproperplacementofthebattery

polarities(+and–symbols).

Reviewtheinstructionsfortakinga

measurement.

Bloodpressure

measurementsare

unexpectedlyhighorlow.



Errorintaking

measurements

Bloodpressurecanfluctuatethroughout

thedayforanumberofreasons.Ifyou

observefluctuationsoutsidetherangeyour

doctorhasdefinedasnormalforyou,you

mayrequirepromptattention.Contact

yourdoctor.

Need help?

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Summary

Troubleshooting Tips

Device Connection Issues

Addresses problems with the Blood Pressure Monitor not connecting or uploading data.

Device Display and Power Problems

Covers issues like a blank display or no power, checking connections and batteries.

Measurement Accuracy Issues

Discusses unexpectedly high or low blood pressure readings and potential causes.

Device Error Codes

Error E2: Cuff Inflation Issues

Troubleshooting for under-inflated or over-inflated cuff errors.

Error E1: Air Plug or Leak Issues

Resolving issues related to air plug connection or air leaks from the arm cuff.

Battery Indicator Error

Guidance for when the battery indicator shows a cross mark, indicating worn batteries.

No Power or Display Error

Troubleshooting steps for when the unit has no power or no display appears.