Problems Solutions
The feeder can not work
Desiccant Replacement
The dial do not work
Food stuck or
show E-01 error code
LED Display is off
Check if the cord connected well.
Do not use batteries, use another type-C charging
cord to see if the feeder works.
Unplug the cord and use new batteries to see if it works.
Try to press and hold it for 3 seconds to unlock the feeder.
Make sure the kibble size less than 0.5 inch in diameter.
Check if the tank and food outlet keeps dry.
Check if the food keeps dry and fresh.
If the food stop in the outlet, clean it.
If you use without cord, replace the batteries.
When using the battery as the only power source, the
screen would be off to save electricity. But the feeder would
work normally.
Email us:support@oneisall.com
Troubleshooting
For troubleshooting assistance and inquiries related to your order, please contact us via
email at support@oneisall.com. To ensure a prompt resolution to your issue, kindly provide
your order ID along with the details of the problem you are experiencing.
Our support team will be dedicated to helping you find a fast and satisfactory solution.
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