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Troubleshooting and support
If you are experiencing difficulties with your mobile
phone, please go through the following troubleshoots
The Mobile Phone will not power on
1. Ensure the battery is inserted correctly
2. Ensure you have removed the battery sticker.
3. Ensure you are pressing and holding the power
button for 5 seconds.
4. Ensure you have charged the phone for at least
10 minutes
The phone is asking for a PUK code
1. This means you have input the incorrect
password 3 times or more. Contact your
network provider to retrieve your PUK code to
unlock your phone as only your network
provider can help unlock your SIM
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